Welcome to Line-Up!
With our advanced ticketing system, you can get your Event set up in a matter of minutes.
If you are using Line-Up for the first time, then all you need to do is follow our simple step-by-step guide below - just click on the highlighted links for help articles about each step.
How can I contact the Line-Up Team?
Either by contacting us at [email protected] or messaging us directly using the Line-Up Hub.
We will attempt to answer your enquiry as fully as possible, however it really helps us if you're as specific as you can be.
This includes:
Sending us links to the part of Line-Up you're referring to, e.g. an Event, Performance, Transaction or Report.
Sending us screenshots and/or screen recordings of your question/issue. We recommend using Jam links, as that way we can see any network errors.
Getting Started with Line-Up
Sign up to Line-Up - book a demo with us to get started.
Line-Up: The Essentials - read up on our User Tips, Line-Up Lingo and our Ideas Portal.
Organisation - enter your Organisation details.
System & Custom Roles - the Roles available in Line-Up and how access is restricted.
Manage System & Custom Roles - invite team members and build Roles tailored to your Organisation.
Organisation Set-Up
Set up some of the account-wide elements that you can use across all Events:
Channels - control your sales through different Channels, i.e. Box Office, Telephone, Website, which you can set on and off sale schedules for.
Payment Methods - add the different ways Customers can pay for your Tickets, including connecting to payment platforms.
Venues:
Venue - enter the name and address of your Venue.
Venue Plans - build seats or areas with Reserved Seating or assign capacities with a General Admission plan.
Seat Types - add categories to your seats if you have a Reserved Seating Venue Plan.
Adjusters - set up the commissions or fees that can be set inside or outside of your prices.
Opt Ins - create the marketing and/or terms and conditions available for your Customers to agree to for your Events.
Payment Terminals - set up Terminals for card/OTD payments.
Event Set-Up
Now that you've set up your account, you are ready to create your first Event. Just go to the Events page, click New Event and add the following:
Create and manage Events - enter the details for your Event and make changes in bulk.
Performances - bulk create details for all your Performances on one page.
Availability Status - if you have Reserved Seating, create allocations and/or locks on seats before assigning to Performances.
Prices
Set up your pricing and control how and where you sell your Tickets:
Price Tables - set up the pricing structure for your Event, including Price Bands and Variants.
Price Profiles - add prices to seats if you have Reserved Seating or capacities if you have General Admission, before assigning them to your Performances.
Discounts - create Coupon Codes and special offers, with Item Discounts and Basket Discounts.
Visibility Rules - restrict how and when your prices are visible for Ticket buyers.
Basket Validation - set rules and limitations for your Tickets.
Email & Ticket Delivery
Customise your Event further by attaching the following features:
Delivery Methods - choose how you would like your Customers to receive their Tickets.
Email Templates - design custom Email Templates to send to Customers, e.g. pre/post-show emails.
Ticket Templates - design what your Tickets look like to your Customers.
Merge Tags - add Transaction-specific data/code that you can insert into your HTML Email and Ticket Templates.
Barcodes - how to set up, generate and import Barcodes.
Manual Ticket Delivery - how to manually send Emails and Tickets to Customers.
On Sale
Now that your Event is ready, set up the following to start selling Tickets:
Online Booking Flow - choose your preferences so we can set up your booking flow and then you can add it to your Website.
Customer Forms - gather info from your Customers at check-out.
Purchase Flows - set up your Box Office and Online Checkout flows which you can use to sell Tickets and create Payment Links.
Purchase Channels - create Channel-specific booking links.
Box Office
Sell Tickets, make Reservations and manage seats via the Box Office page:
The Box Office Page - learn how to use the Box Office page for Events.
Box Office Payments - learn how to take Customer payments in Box Office.
Box Office Additional Functions - learn how to change Bands, Availability Statuses and Seat Types via the Box Office.
Taking Payments - learn all you need to know about Box Office payments.
Refunds - learn how to use the Transactions and Box Office pages to make refunds, including Refund to Voucher. Refunds start from Manage Transaction or Manage Order on the Transaction.
Exchanges - learn how to use the Transactions and Box Office pages to exchange Tickets, starting from Manage Transaction or Manage Order.
Reserve Tickets - learn how to use the Box Office page to reserve Tickets and create Payment Links.
Group Bookings - use Lead Booker Name and separate Channels for bookings with large groups.
Products & Upsells
Customise your Event's booking flow with Discounts, upsells and add ons:
Customers
Manage your Customer records and Access Customers:
Manage Customers - edit Customer details and merge Customer Profiles.
Access Customers - create/manage Access Customers and create Access Tickets.
Attendee Management
Manage attendance for your Event with our scanning and checking-in features:
Scanning Tickets - Access Control Devices - add devices that you can use to scan and redeem Tickets.
Manual Check-In - redeem Barcodes for a Performance, without having to use a scanner.
Guest List - see one row per guest for a Performance, with their Form responses and contact details.
Attendees List - build a Report to show a list of attendees for an Event/Performance.
Performance Seating - seat attendees for GA-selling Events.
Reporting
Use our advanced reporting function which allows a full and flexible overview of your sales:
Essential Info - see our glossary and breakdown for how Reporting works on Line-Up.
Guide: The Report Page - build your own customised Report, with the Fields and Metrics of your choice.
Schedules - send a Report by email periodically according to a schedule of your choice.
Build a Dashboard - create a group of Reports.
Example Reports - recommendations for common Reports on Line-Up.
Partners & Tracking
Get started on integration with our wider network of connected partners:
Add Ons - Secure My Booking - add Ticket Insurance to your booking flow.
API - Third-Party Integrations - learn how our Partners integrate with Line-Up.
Webhooks - send Transaction data to another system as it happens.
Mailchimp - sync your Customers and Opt Ins with your Mailchimp audience.
Digital Marketing & Tracking - see the Data Layer Events available via the Line-Up Purchase Flow, plus our tips and recommendations for external digital marketers.