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Guide: Performance Seating for GA-selling Events

Follow the steps below to seat attendees internally for Events sold as General Admission

NOTE - Performance Seating is a platform upgrade and is enabled per Organisation. Contact Support if you would like it switched on.

Learn more - Overview & FAQs: Performance Seating

Create a Reserved Seating Venue Plan for Performance Seating

  1. Go to the Venues page and click the Venue Plans tab

  2. Click New Venue Plan and select Reserved Seating

  3. Create the Venue Plan that you'll use to seat attendees for your Performance

    NOTE - it is important that you have the correct Sequential ID for the rows that you build, as this will determine how seats are auto-seated. Please contact Support before building your plan and we can assist.

Learn more - Guide: Venue Plans - Reserved Seating

Create a Price Profile

  1. Go to the Events page and click into your Event

  2. Click the Prices tab and then the Price Profiles bar

  3. Click New Price Profile and connect it to your GA Price Table. Make sure to select the Price Table that is connected to the Performance you are seating for

  4. Add Bands to the seats that you'd like to seat your attendees on

    NOTE - do not connect this Price Profile to Performances, as it will impact sales and/or capacities (you would then be selling for a Reserved Seating Event). This Price Profile is just for seating attendees internally (see below).

Learn more - Guide: Price Profiles - Reserved Seating

Open the Performance Seating Plan

  1. Go to the Performance you would like to seat guests for

  2. On the Performance page, click Performance Seating

  3. On the Performance Seating pop-up, select the Price Profile you want to use to seat attendees and click View

The right-hand side of the screen shows a live summary of the Venue capacity, seats allocated automatically or manually, unseated guests and seats still available. This updates as you seat and unseat parties.

Sort and Filter Parties

  1. On the right, use the following buttons to sort and view the data you want for each party (Transaction):

    1. Data - choose to see parties with Transaction Notes, Split Groups (if you have already seated any groups), Products and Form Responses. If Products and Form Responses are selected, you can select which particular ones to view

    2. Sort - sort by Customer name, party size (number of Tickets) or purchase date, in Ascending or Descending order

    3. Filter - filter parties by Price Band, Seating Status, Customer, Transaction Notes, Products and Form Responses

  2. To see details of each party, click the dropdown arrow next to the Customer name. This shows its Tickets, Products, Transaction Notes and Form Responses in one place

Learn more - Guide: Guest List

Seat Attendees

Auto-Seat

NOTE - this will automatically seat attendees who are currently unseated, according to Price Band. Any previously auto-seated attendees could be moved; manually seated attendees will not be.

If you want to preserve the current state of the Venue Plan, i.e. keep all attendees who have already been seated in their current position, lock them first:

  1. Click Lock all

  2. On the pop-up, click Lock all seats

    NOTE - this will mean that all seated attendees will show as manually seated and will not be moved by future runs of Auto-Seat. They can still be manually unseated.

  3. To lock only certain parties rather than the whole map, lock them individually from their row on the right. Locked parties are not moved when Auto-Seat runs

  4. When you're ready to automatically seat all remaining attendees, click Auto-Seat

  5. On the pop-up, double check that you're happy with the info about Auto-Seat and click Run Auto-Seat

  6. Once Auto-Seat is complete, the live summary on the right updates with how many seats have been seated and how many are still available

  7. Underneath, the seated parties will now have a tick next to them, plus a symbol that shows if they have been split up into two or more groups

  8. To see where attendees have been seated, hover over their name on the right and their seats will be highlighted on the plan

Manually Seat

  1. If you'd like to pick the seats for your attendees, click the dropdown arrow next to the Customer's name. This will show you each Ticket type, plus any Products, Transaction Notes or Form Responses

  2. To manually seat the Tickets in the party, use the Paintbrush (hold down shift) to highlight the seats on the Venue Plan

  3. Click Seat Group on the party to add those attendees to the seats you've highlighted. Those seats will now be greyed out on the plan

    NOTE - these seats will now be seen as manually seated and so will not be moved by future runs of Auto-Seat.

Learn more - Overview & FAQ: Box Office Page

Unseat Attendees

  1. If you want to unseat all attendees, click Unseat all in the top right

  2. To confirm that all seats will become available again, including those which have previously been locked, click Confirm unseat all on the pop-up

  3. If you want to unseat certain parties, click the dropdown arrow next to the Customer's name and click Unseat Group

NOTE - the page auto-saves, so once you're done seating or unseating you can leave the page and the Performance Seating plan will be left as it is.

Print or Export the Plan

Once seating is complete, click Print on the seating screen to print or export the finished plan for your Front of House team.

To report on seated Customers instead, use the Override Fields in a Transactions Report.

Learn more - Overview & FAQs: Performance Seating

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