Create a New Venue Plan
Go to the Venues page on the left-hand side
On the Venue Plans tab, click New Venue Plan
Add Details
On the pop-up, select Reserved Seating and enter the following:
Name - this is for internal use; Customers will never see this
Description
Tags - for internal use, these will help group your Venues on your Venue Plan list
Click Submit
Open the Venue Plan Builder
On the Venue Plan list, click the 3 dots to the right of the plan
Click Edit Plan
The Builder - Overview of Tools, Navigation and Hierarchy
Overview of the Builder
NOTE - save frequently. The Builder does not auto-save or undo, so if you leave the page, move the window, or your internet connection disconnects, you will lose your progress.
We highly recommend saving on a regular basis. Click on an empty space so the Settings panel comes up on the right, then click Save Venue Plan.
If you have made a mistake, you can remedy this by refreshing the page, and the last saved version will appear.
On the top bar, these are the tools you'll be using within the Builder to create your Venue Plan:
3 Dots - will add a Row of 10 seats into a selected Area or Section
Add Area/Section - will add an Area when nothing is selected or within a Block. However, when an Area is selected, this button will add a Section within it
Add Block - will add a Block to the selection (Blocks are used for Arena-style seating, Sell Together seats and General Admission areas on Hybrid Venue Plans)
Add Shape - adds a polygon or a circle to your Venue Plan. Used either for Arena-style rendering, adding a stage, or dining tables
Centre Rows & Align Left/Right - will centre or align Rows within the selected Section
Duplicate [X] - will duplicate the selected item and copy the exact attributes. This will also copy its position within the Navigator
Pan Venue Plan - toggling this will prevent items from being selectable and allows you to move freely within the Builder
Toggle Select Seat - normally when clicking on a seat, you are selecting the Row as a whole. Toggling this will enable you to move the individual Seat and change its Label and Index within the Row
Centre Venue Plan - clicking this button will bring you to the centrepoint of the Builder if you've got lost within it
Delete Selection - whichever item you have selected, clicking this will delete it
Navigator
On the left-hand side, you'll use the Navigator to select and manage the Hierarchy of your Venue Plan. You can also use it to hide and show specific Sections, Areas, Blocks, and even the whole plan, by clicking the relevant Eye icon.
What Hierarchy should I use?
Your Hierarchy, i.e. how you structure your Venue Plan, will depend on the type of Venue you want to build. In a conventional theatre plan:
An Area would be Stalls, Circle, Royal Circle, etc.
A Section would be Stalls Left or Stalls Right. These would be separate Sections within the Stalls Area
You would then add your Row to your Section
Then you can modify the Seats on that Row
So the Hierarchy would look like: Area > Section > Row > Seat
However, if your plan is more unconventional, such as an Arena, a Black Box or Cabaret-style seating, please contact the Line-Up Team to discuss further.
Add Areas
On the Venue Plan Builder, add an Area by clicking on the square icon
On the right, you can edit the following details for your Area:
X/Y Axis - make minuscule adjustments horizontally or vertically
Angle - rotates the entire Area, via degrees (e.g. entering 45 is 45 degrees)
Doors Information - provide specific entry details for Tickets within this Area. NOTE - the Doors Information must be at most 255 characters
Sequential ID - change the indexing in relation to other Areas
Group Name - e.g. Stalls, Front. Customise the font type, size, weight and angle
Show Label on Venue Plan - optional
Row Labels - choose from Left, Right, Both or None
Seat Spacing - increase the space between seats by clicking the left/right arrows
Row Spacing - increase the space between Rows by clicking the left/right arrows
Reverse Row Direction - optional
Add section to an existing Block - nests the Area within a Block in the Navigator
Add Sections to your Area
NOTE - Sections are optional. However, not having Sections could cause issues with integrations, specifically with ticket agents, and with reporting. We recommend checking with any external integrations, and deciding how you'd like to report on sales, before building your plan.
Click on the square icon again to add a Section within your Area
Enter the details for the Section, e.g. Group Name = Stalls Left
The details panel has similar information to Areas
Add Rows to your Section
NOTE - you may want to increase your Row Spacing (recommended is 35) in your Section before doing this, so that the duplicated Rows appear consistently underneath each other.
Click on the Section in the Navigator to select it, and then the 3 dots icon in the top left. Click and drag to adjust the position
On the right, you can enter the following details for your Row:
X/Y Axis - make minuscule adjustments horizontally or vertically
Angle - rotates the entire Row, via degrees (e.g. entering 45 is 45 degrees)
Doors Information - provide specific entry details for Tickets within this Row
Sequential ID - change the indexing in relation to other Rows
Number of seats - increase or decrease the number of seats in your Row (it will automatically give you 10 seats)
Rotation - rotate seats by clicking the left/right arrows
Curve - add a curve to the Row by clicking the left/right arrows
Seat Spacing - increase or decrease the space between seats by clicking the left/right arrows
Row Label - e.g. A, B, C
Position - choose the position for your Row Label: Left, Right, Both or None
Seat Labels - choose from 1, 2, 3; A, B, C or Custom
Label start offset - optional, offset your Seat Labels if you wish, e.g. if you want your first seat to be number 10, enter 9
Reverse direction of labels? - optional, select if you want your numbers to start from the opposite direction
Managing your Rows and Seats
To add more Rows, you can either:
Click the Section in the Navigator and then click Add Row to Selected Section
Or click on the Row and click Duplicate selected Row if you want the same Row attributes to carry over. Make sure you change the Row Labels, as these will also duplicate
NOTE - if you have already made sales on this Venue Plan, make sure you Lock Seat Labels before making any changes to seats.
Learn more - Guide: Edit Venue Plans
Duplicate
Once you are happy with your adjustments (angle, curvature, spacing, etc.), you can duplicate the Area, Section or Row. The new item will be an exact copy and nested at the same level in the Hierarchy as the item you duplicated from.
NOTE - the Label of the duplicated item will be the same, except with an added asterisk.
Click on the Area, Section or Row
Click Duplicate on the top bar
Blocks
Blocks can sit on top of your Areas and are used in three ways: for Arena-style Venue Plans, allowing Customers to zoom into a section on the Venue Plan to book seats; as Sell Together Blocks, where a group of seats must be purchased together; and as General Admission Blocks on Hybrid Venue Plans, where a General Admission space sits within a Reserved Seating Venue Plan. This Guide covers standard Blocks.
NOTE - you must add a Shape to your Block in order for the Customer to select seats within that Block. Once you add the Shape, it will cover the seats on the live Venue Plan, and the Customer can then click the Block to reveal the seats underneath. See Add Shape below.
Click on the plan, outside of the Area/Section
Click on the Block icon
Add details to your Block, e.g. Group Name = Block 1
Add the Area to the Block - under Parent Seating Group, select the Block from the dropdown
Add Shape - draw over your Block with a Polygon shape
Select the Block in the Navigator, and then the lightning icon to start building the Shape
Draw a Polygon shape over the Block. Holding down shift while drawing the lines will lock the pencil to horizontal/vertical lines
On the right, you can fill the Shape with a colour of your choice and amend the direction of each corner point of the Polygon
Learn more - Overview & FAQs: Venue Plans & Seat Types