Create Basket Validation rule on a Venue Plan
Go to the Venues page and then click the Venue Plans tab
On the Venue Plan list, click the 3 dots to the right of the plan you want to create the rule for and select Basket Validation from the dropdown
Enter details
Name - for internal use, e.g. Single Seat
Description - for internal use, e.g. Single seat rule for Macbeth
Error Message - this is the message that will appear in the purchase flow when a seat is left by itself, e.g. Please select another seat
NOTE - You can use the {seat_labels} tag if you wanted to specify the seat that will be left by itself if the user doesn't select it.
For example, if the error message you set is: Your basket will leave {seat_labels} as a single seat.
This will appear in the booking flow as:
Your basket will leave M57 on Sunday 22 September 2024 at 02:30 PM as a single seat.
Add Rule
Select the Basket must not leave single seats rule from the dropdown
If you'd like to limit the rule to certain Channels, e.g. if you don't want to apply the rule to your Box Office Channel, add an Only If condition below and select either:
Bookings made on channels
Bookings not made on channels
Select the Channel(s) from the dropdown
Click Save Validation Rule