What is Basket Validation?
It is a way of setting rules/limitations for your tickets.
This will limit the circumstances in which a ticket can be bought, e.g.:
Setting a minimum and/or maximum of the number of ticket types in a basket
Restricting a Companion Ticket so it can only be purchased if there's an Access Ticket in the basket
FAQs
Can I set a Basket Validation Rule for a specific Channel?
Can I set a Basket Validation Rule for a specific Channel?
Yes, you just need to select that as an Only If condition when creating the rule. You can then select the Channels you want to apply the rule to.
Can I create a Single Seat Validation Rule?
Can I create a Single Seat Validation Rule?
Yes, you can set a Basket Validation rule on your Venue Plan that states that the basket must not leave single seats unsold by themselves.
This is for Reserved Seating Venue Plans only.
The rule I've made is being applied to every ticket in my basket.
The rule I've made is being applied to every ticket in my basket.
This will be because you haven't added an Only If rule. If you don't add this, the error message will appear any time that tickets appear in the basket.
How does the error message appear?
How does the error message appear?
In Box Office, the error message will appear underneath the basket:
You'll still be able to continue adding items to your basket, but you won't be able to complete any payments while the error message remains.
In the Customer-Facing Booking Flow, the error message will appear in the basket on the bottom left:
