If multiple price options exist within the same time slot but must be locked to a single option once a Ticket is booked, you can combine these two features to achieve that:
A Visibility Rule on your Variants, whereby no other Bands will be available once a Band is selected
A Basket Validation Rule that restricts the Customer from adding Tickets from more than one Band
Create a Band Lock Visibility Rule
Go to the Events page and select your Event
Click the Prices tab and select your Price Table
On the Price Table page, click Duplicate As Draft to create a new draft version of the Price Table
Right-click on the Variant you want to create a Visibility Rule for and click Manage Visibility
Add Ruleset
Name
Description - for internal use
Type - select At least one Rule must apply
Select Venue Plan Rules and, from the dropdown options, select Venue Plan, Unit Capacity Sold, is, 0
This rule will ensure that if the Venue Plan capacity sold is 0, then all Bands will appear for the Customer to select.
Select Price Band Rules and, from the dropdown options, select Price Band, Unit Capacity Sold, is greater or equal to, 1
This rule will ensure that when 1 or more Tickets have been added from a Band, only that Band will be available to be purchased thereafter:
Click Save Ruleset. The eye icon will then appear on the Variant after the Ruleset has been saved:
Learn more - Guide: Create a Visibility Rule
Create a One Band Basket Validation Rule
Click Basket Validation and on the pop-up, click New Basket Validation
Add the details:
Name
Description - for internal use
Error Message - this is the message that will appear in the Online Booking Flow when the rules are not met for your chosen Tickets or prices, e.g. Only one type of mission can be booked in a time slot
Add a Validation Rule - select Can't have more than 0 tickets from band = chosen Band from the dropdown, and repeat this rule for all Bands in your Price Table apart from the one you want to be selected, e.g. Heist Mission, Space Mission
Add an Only If rule - this will mean that the rule you've added will only apply if the following condition applies: Has at least 1 ticket from Band = chosen Band, e.g. Time Travel Mission
This rule ensures that only one mission/Band can be added to a basket:
Repeat the above steps for the other Bands, i.e. create the same rule again with Heist Mission in the Only If section, and then again for Space Mission:
Click Save Validation Rule and it will be applied to your Price Table
NOTE - changes to Basket Validation are applied immediately and do not require saving the Price Table. However, you will still need to click Review and then Publish & Make Active for your changes to go live.
Learn more - Guide: Create a Basket Validation Rule
Customer Journey (Online Booking Flow)
After clicking into the Performance, the Customer will see Tickets from all Bands, as per the Visibility Rules:
Once the Customer adds a Ticket from a mission/Band to the basket, if they try to add a Ticket from another mission/Band, they receive the Basket Validation error message:
This means that the Customer won't be able to continue until they remove one of the missions/Bands from the basket
Once a Ticket from a mission/Band is sold, the only Tickets available for other players to book for that time slot will be for that one mission, as per the Visibility Rules that were set up:
