What are Visibility Rules?
A way of restricting how and when your prices are visible for Customers.
You can restrict a price's visibility by:
Customer Tag
Performance
Amount of Price Band sold
Venue Plan sold
You may want to use this as a version of capacity-based pricing, i.e. show and/or hide prices when a certain amount of Tickets from a Price Band or Venue Plan are sold.
If you have prices that are Performance-specific, e.g. Preview or Peak/Off-Peak prices, then you can use the Performance Tag rule as a way of setting visibility on a certain Performance date, day of the week or with a certain Tag.
NOTE - Basket Discounts have their own Visibility Rules, which work differently. Those rules check whether named Events, Performances or Products are present in or absent from the basket, rather than restricting a price.
Learn more - Guide: Create a Visibility Rule, Overview & FAQs: Customer Tags with Visibility Rules, Guide: Create & Manage a Basket Discount
FAQs
What are the differences between 'All Rules must apply' and 'At least one Rule must apply'?
What are the differences between 'All Rules must apply' and 'At least one Rule must apply'?
If you have multiple Rules, it is whether you want all of them or just one. If you had 3 Rules (a, b and c), the first would make sure all 3 are met, while the latter would only require either a, b or c to be enforced.
What's the best way of using Performance Tags?
What's the best way of using Performance Tags?
Use them if you have a few special Performances that have their own price, e.g. Late Night Performance.
We recommend that you don't use this for all your prices, as this kind of visibility doesn't work with an Inventory Report and it would create a very large Price Table.
I've made a Visibility Rule based on Percentage Sold but no prices are showing.
I've made a Visibility Rule based on Percentage Sold but no prices are showing.
If a Performance is showing as sold out even though there's capacity available and Channels have been added, this will likely be because of the less than and/or greater than rules you've set.
When creating Percentage Sold rules, either by Venue Plan or Band, you want to make sure you're covering all variables.
For example, if you want different prices showing for under and over 50% sold, you will need to accommodate both sides of the 50%:
Price 1 = less than 50%
Price 2 = greater than or equal to 50%
This means that a price will still appear even when one of the above rules has been met (as long as there's still capacity available for the Performance). Using greater than or equal to also covers the moment the Performance is exactly 50% sold, which neither less than nor greater than would.