What are Performances in Line-Up?
Performances are the instances within an Event that Customers can purchase Tickets to attend.
Whether it's a one-off Performance or a long-running Event, you'll be able to create, edit, sell and allocate using the Performances page.
Learn more - Guide: Create Performances
What can I do on the Performances tab?
You can create the details for all your Performances on a single page and manage them in bulk once you've created them.
When you create them, you'll be able to:
Set a Start Date and Time
Set which Channels can sell for particular Performances and create a Visibility Schedule for On Sale and Off Sale
Add Tags to help organise and filter your Performances
Add Descriptions - both External for Customers and Internal for your Users
FAQs
How do I make changes to Performances?
How do I make changes to Performances?
Either individually by editing the Performance, or in bulk on the Performances tab. You'll be able to quickly edit Channel Access, Price Profile and Tags, amongst others.
Learn more - Guide: Manage Performances
Where does my Performance Description show to the Customer?
Where does my Performance Description show to the Customer?
It shows as an icon on the Calendar, and shows the text when hovering over the date.
Learn more - Guide: Performance Descriptions
Why can't I see the Performances or Tickets for my Event?
Why can't I see the Performances or Tickets for my Event?
This could be because you haven't completed all the steps in the Event set-up.
In order to sell Tickets for your Event, you will need to enable Channel access for your Event, Performances and Price Table.
Learn more - Guide: On Sale Checklist
How do I add Channels to my Performances?
How do I add Channels to my Performances?
By selecting the On/Off Sale Schedule for your Channels on the Performance page.
You can do this either on the individual Performance itself, or you can bulk add them on the Performances page once you've created them.
You can select the following On/Off Sale options for your Channels:
Never
Always
Specific date and time
Set amount of time before/after the start time
Learn more - Guide: Bulk Channel Updates (Channels On/Off Sale)
How do I take Performances off sale?
How do I take Performances off sale?
There are three options:
Remove Channels from the Performance
Remove capacity from the Price Profile attached to a Performance
Change Band capacities on the Performance page
Why does my copied Event have no Performances?
Why does my copied Event have no Performances?
Copying an Event copies its set-up but not its Performances. You create these fresh on the new Event via the Performances tab.
Learn more - Guide: Create Performances
How do I change how many Tickets are available for a Performance?
How do I change how many Tickets are available for a Performance?
There are two ways of doing this:
Changing capacities for the main Price Profile attached to the Performance. You can do this via the Prices tab on the Event
Changing capacities on the individual Performance. Click into the Performance and then click Edit Capacity. If you are selling Reserved Seating, you can also do this via the Box Office page
NOTE - you will need to make sure you have enough capacity remaining from your overall Venue Plan in order to increase capacities for a Performance. You can check this on the Venues page, via the Venue Plans tab.
How do I see who is attending a Performance?
How do I see who is attending a Performance?
Open the Performance and use the buttons at the top:
View Transactions - the Transaction Items List for that Performance
Guest List - a per-guest view including Booking Name, Ticket data, Form responses for each guest and for each Transaction, and Contact & References. You can filter it, choose which columns to show and download what is on screen to CSV
Both are also available from the Box Office page.
Learn more - Guide: Guest List, Guide: Transaction Items List