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Guide: Take Performances Off Sale

Follow the steps below to take Performances off sale from the calendar

Remove Performances from the Calendar

  1. Go to the Events page and select your Event

  2. Select the tick box next to the Performance(s) you want to change

  3. On the Action bar at the bottom of the page, click the Channel On/Off Sale icon

  4. Select Edit specific Channels and click Next

  5. Use the Channel dropdown to add the Channel(s) you want to take off sale, then set each Channel's Off Sale rule to either:

    • Specific date and time - the Performances go off sale on that Channel at the date and time you choose

    • Set amount before/after start time - e.g. 30 minutes before each Performance starts

    NOTE - To take the Performances off sale on every Channel in one action, select Replace existing Channels instead and leave the Channel list empty.

  6. Click Next to review your changes, then Save to apply them

  7. The Performance(s) will then disappear from these dates on the calendar


Appear as Sold Out on Calendar

Individual Performance

NOTE - This is recommended for when the Performance has been unlinked from the Price Profile.

  1. Go to the Events page and select your Event

  2. Select the individual Performance you'd like to change capacities for

  3. On the Performance's page, click Edit

  4. Scroll down to the Price Profile section

  5. Click the Assign Price Profile later option

    Screenshot 2024-12-18 at 14.48.19.png

  6. Scroll down and click Submit to save

  7. The Performance(s) will then appear as crossed out on the calendar


Multiple Performances

NOTE - This will remove capacities from all Performances attached to the Price Profile.

  1. Go to the Prices tab on your Event and select the Price Profiles bar

  2. Select the Price Profile that is attached to the Performances you'd like to remove capacities from

  3. On the Price Profile page, click the bin icon next to your Bands to remove capacities

    NOTE - If it has been unlinked, follow the instructions in the previous section to remove Price Profiles individually.

  4. This will change the capacity numbers for your Bands to 0:

  5. The Performance(s) will appear as crossed out on the calendar

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