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Guide: Take Performances Off Sale

Follow the steps below to take Performances off sale from the calendar

Updated over 2 weeks ago

Remove Performances from the Calendar

  1. Go the Events page and select your Event

  2. Select the tick box next to the Performance(s) you want to change

  3. On the Action bar at the bottom of the page, click the Channel icon

    channels.png

  4. Click Edit on the Channel you'd like to remove

    edit channel.png

  5. From the On/Off Sale Schedule dropdown options, select either:

    • Never on sale

    • A specific time for the Performance to go off sale
      ​

  6. Click Save and then Update to publish changes

    never.png

  7. The performance(s) will then disappear from these dates on the calendar


Appear as Sold Out on Calendar

Individual Performance

NOTE - This is recommended for when the performance has been unlinked from the Price Profile. Learn more about Price Profiles.​

  1. Go the Events page and select your Event

  2. Select the individual performance you've like to change capacities for

  3. On the Performance's page, click Edit

  4. Scroll down to the Price Profile section

  5. Click the Assign Price Profile later option

    Screenshot 2024-12-18 at 14.48.19.png

  6. Scroll down and click Submit to save

  7. The performance(s) will then appear as crossed out on the calendar


Multiple Performances

NOTE - This will remove capacities from all performances attached to the Price Profile.

  1. Go to the Prices tab on your event and select the Price Profiles bar

  2. Select the Price Profile that is attached to the performances you'd like to remove capacities from

  3. On the Price Profile page, click the bin icon next to your Bands to remove capacities
    ​

    NOTE - if it has been unlinked, follow the instructions in the previous section to remove Price Profiles individually.
    ​

  4. This will change the capacity numbers for your Bands to 0:

  5. The Performance(s) will appear as crossed out on the calendar

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