Box Office
For Reserved Seating Events in the Box Office page, you can click on View Transactions above the Seat Map
This will open a Drawer of Transactions
You can click on an Order to take you to that Order's specific Page
You can also click the Redeem barcode icon to redeem entry
Events Page
Go to the Events page, select your Event and click Manage on your Performance
Click View Transactions on the Performance page
You will then see a Transaction Items List for that Performance with the following:
Customer Name
Item Description - name of the ticket or product
Total - overall cost of the item
Transaction Reference
Transaction Status - Complete, In Basket or Reservation
Barcode Generated At - date and time the barcode was generated. This will update once a new barcode is generated.
Status - if the barcode has been scanned or redeemed. If it has, then it will show as a tick
Voided At - if the item has been voided, i.e. refunded or exchanged, then the time and date of the voided transaction will appear here
If you want to manage any of the Orders, i.e. Exchange, click Manage on any of the items in the list