NOTE - if you have a Delivery Method with Print Rules set up, you do not have to use Generate Barcode (in the Manage Transaction menu) on a Transaction unless you want to generate a new Barcode. The Print Rules on an Event will generate Barcodes automatically.
NOTE - two Print Rules settings affect Barcodes: Barcode Format, which sets the type of Barcode generated, and Wait for external barcode before emailing tickets, which holds Ticket emails until an imported Barcode is in place.
Generate Barcode
Open the Transaction, click Manage Transaction and then Generate Barcode
NOTE - the Transaction Status (shown to the top right of the items in the Transaction Details drawer) must show as Complete for this option to be available
On the pop-up, click Yes and the Barcode will be generated or regenerated
To send the new Barcode to the Customer, click the Email shortcut button on the Transaction and follow the steps in Guide: Download & Resend Tickets. Make sure to choose the Delivery Method which has the correct Ticket Template attached
To generate Barcodes for every Transaction in an Order at once, open the Order Details View, click Manage Order and then Generate Barcode. This works in the same way and applies to the whole Order.
Learn more - Guide: Download & Resend Tickets, Guide: Order Details
View Barcodes for a Performance
Performance Page
Go to the Events page, select your Event and click Manage on your Performance
Click View Transactions to see the Transaction Items List for that Performance
All items with generated Barcodes will show the date and time of the most recent Barcode generated in the Barcode Generated At column. If this field is empty, the Barcode has not yet been generated
Box Office
In Box Office, you can click on View Transactions:
This will open a drawer with the Transaction Items List, where you can see all Completed Transactions and Reservations, and their Barcode Status:
Clicking a Transaction opens it in the Transaction Details drawer
Learn more - Guide: Transaction Items List
Reports
In a Transactions Report, you can add the following Fields:
Barcode - provides the Barcode number
Is Redeemed - false means the Barcode has not been redeemed, and true means that it has
In a Performances Report, you can also add Barcode Scan Attempts, Barcode Redeeming Device Name, Barcode Redeeming Device Nickname and Redeemed At to see which device scanned a Ticket and when
Learn more - Barcodes Report, Guide: View Redeemed Tickets