What is a Channel?
The place where Tickets are sold, e.g. Website Channel, Box Office, Ticket Agent.
The Channels function makes reporting easier, as you'll know where sales are coming from, and will determine which data everyone has access to.
Learn more - Guide: Create a Channel
Why do I need Channels?
In order for Users to access the data you have created. Without any Channels, you won't be able to see or sell any Tickets.
Channels are an account-wide feature on Line-Up and exist across all elements of account and Event creation - Payment Methods, Delivery Methods, Performances, Prices, and so on.
Because of this, Channels should be one of the first things you create when you set up your Organisation.
FAQs
What Channels do I need?
What Channels do I need?
At the very least you will need a Box Office/Admin and Website Channel, in order to sell Tickets on the Box Office page and the Online Booking Flow.
After your Organisation is created, you will be given a Default Line-Up Channel. Most Users make this their Box Office Channel.
If you are selling through any third parties such as Ticket Agents, they will also need their own Channel.
Learn more - Overview & FAQs: Integrations with Line-Up API
How do I provide my Channels access to my Events?
How do I provide my Channels access to my Events?
On the Events page, where you can give your Channel(s) access to the Performances and Prices for your Event.
You can also set an On and Off Sale Schedule for your Channels on the Performances page of your Event.
Learn more - Guide: Bulk Channel Updates (Channels On/Off Sale)
What do I need to enable for a Channel to sell?
What do I need to enable for a Channel to sell?
At minimum, you'll want to enable Channel access on the:
Event Info page - shows Name, Artwork and Venue Location
Performances - shows Date, Time and Price Profile
Variants on the Price Table - shows the Ticket prices and controls Capacities
Adjusters
Delivery Method
Payment Method
Can I restrict which Channels a User can see?
Can I restrict which Channels a User can see?
Yes, in two ways:
Restrict the Purchase Flow itself to certain Channels, Events or Terminals.
Use Access Limits in the Settings menu to lock an individual User to a Purchase Flow, so they only see the Events, Channels and Transactions connected to it.
Learn more - Overview: System & Custom Roles, Guide: Create a Purchase Flow