What is a Standalone Product?
A non-ticket item which you can sell by itself.
This can be gift vouchers, merchandise, or event-specific products such as programmes/playtexts.
FAQs
How do I sell a Standalone Product via Box Office?
How do I sell a Standalone Product via Box Office?
On the Box-Office page on Line-Up and by choosing the Products tab.
NOTE - You'll need to make sure the Box Office channel has access on the Visibility page of the Product.
Go to the Box Office page and select which Channel and Purchase Flow you'd like to sell product through
Click the Products tab
Add your Product(s) to the basket and go through the Box Office booking flow to put through your order
NOTE - If you can't see your Product or the price has not appeared, this might be because you haven't granted the correct Channel access.
How do I sell a Standalone Product via the Customer-Facing Booking Flow?
How do I sell a Standalone Product via the Customer-Facing Booking Flow?
You'll need to make sure your Website/Online Channel has access on the Visibility page of the Product. See our Guide for more details.
In order to add Standalone Products to your booking flow, you just need to add /products to your Line-Up tickets subdomain URL
To link to a single product
Add /products?productId= followed by the Product ID into the URL
You can find the Product ID in the URL when you click on your Product in Line-Up - it is the number that follows /product/
To link to multiple products
Just add &productId= after the previous product ID
Include your Event theme
Add Event ID before /products?productId= https://line-up-training.pages.dev/event/56215/products
Does selecting the Standalone option mean it won't appear in the standard Booking Flow?
Does selecting the Standalone option mean it won't appear in the standard Booking Flow?
No, by selecting Standalone, this means you will be able to sell the Product by itself - it doesn't have to be part of a Ticket Order. This does not restrict it from appearing as an Upsell.
If you'd like it to appear as a Standalone option online but not in the standard Ticket Booking Flow, there are 2 options:
Link the Product a past performance only. NOTE - this will mean you cannot report on any Products sold per performance, if you do decide to sell it also as an Upsell.
Use a Purchase Channel to sell the Standalone Product and remove it from the Website Channel.