What is a Standalone Product?
A non-ticket item which you can sell by itself.
This can be gift vouchers, merchandise, or event-specific products such as programmes/playtexts.
FAQs
How do I sell a Standalone Product via Box Office?
How do I sell a Standalone Product via Box Office?
On the Box-Office page on Line-Up and by choosing the Products tab.
NOTE - You'll need to make sure the Box Office channel has access on the Visibility page of the Product.
Go to the Box Office page and select which Channel and Purchase Flow you'd like to sell product through
Click the Products tab
Add your Product(s) to the basket and go through the Box Office booking flow to put through your order
NOTE - If you can't see your Product or the price has not appeared, this might be because you haven't granted the correct Channel access.
How do I sell a Standalone Product via the Customer-Facing Booking Flow?
How do I sell a Standalone Product via the Customer-Facing Booking Flow?
NOTE - You'll need to make sure your Website/Online Channel has access on the Visibility page of the Product.
In order to add Standalone Products to your booking flow, you just need to add /products to your Line-Up tickets subdomain URL, e.g. https://tickets.mytheatre.com/products
This will create a Products page based on the generic theme of your booking flow:
Want to create an event-themed product URL? All you have to do is add the Event ID into the URL, e.g. https://tickets.mytheatre.com/event/1234/products
You can find the Event ID in the URL when you click on your Event in Line-Up - it is the number that follows /event/
This will create a Products page based on the specific theme of that Event:
Want to have a URL for a single product? Add /products?productId= followed by the Product ID into the URL, e.g. https://tickets.mytheatre.com/products?productId=132
You can find the Product ID in the URL when you click on your Product in Line-Up - it is the number that follows /product/
This will create a page for that Product based on the generic theme of your booking flow:
Want to have a URL for a single product but event-themed? Add Event ID followed /products?productId= followed by the Product ID into the URL, e.g. https://tickets.mytheatre.com/event/229/products?productId=132
This will create a Products page based on the specific theme of that Event:
Want to upsell multiple products? Just add &productId= after the previous product ID, e.g. https://tickets.mytheatre.com/event/229/products?productId=132&productId=187