What is a Standalone Product?
A non-Ticket item which you can sell by itself.
This can be gift Vouchers, merchandise, or Event-specific Products such as programmes/playtexts.
Learn more - Guide: Sell a Standalone Product
FAQs
How do I sell a Standalone Product via Box Office?
How do I sell a Standalone Product via Box Office?
On the Box Office page in Line-Up, by choosing the Products tab.
NOTE - You'll need to make sure the Box Office Channel has access on the Visibility page of the Product.
Go to the Box Office page and select which Channel and Purchase Flow you'd like to sell the Product through
Click the Products tab
Add your Product(s) to the basket and go through the Box Office booking flow to put through your Transaction
NOTE - If you can't see your Product or the price has not appeared, this might be because you haven't granted the correct Channel access.
How do I sell a Standalone Product via the Online Booking Flow?
How do I sell a Standalone Product via the Online Booking Flow?
You'll need to make sure your Website/Online Channel has access on the Visibility page of the Product.
In order to add Standalone Products to your booking flow, you just need to add /products to your Line-Up tickets subdomain URL, for example:
https://line-up-training.pages.dev/products
To link to a single Product, add /products?productId= followed by the Product ID into the URL:
https://line-up-training.pages.dev/products?productId=17249
You can find the Product ID in the URL when you click on your Product in Line-Up - it is the number that follows /product/
To link to multiple Products, add &productId= after the previous Product ID:
https://line-up-training.pages.dev/products?productId=17249&productId=16061
To include your Event theme, add the Event ID before /products:
https://line-up-training.pages.dev/event/56215/products
Learn more - Guide: Sell a Standalone Product
Does selecting the Standalone option mean it won't appear in the standard Booking Flow?
Does selecting the Standalone option mean it won't appear in the standard Booking Flow?
No, by selecting Standalone, this means you will be able to sell the Product by itself - it doesn't have to be part of a Ticket Transaction. This does not restrict it from appearing as an Upsell.
If you'd like it to appear as a Standalone option online but not in the standard Ticket Booking Flow, there are 2 options:
Link the Product to a past Performance only.
NOTE - this will mean you cannot report on any Products sold per Performance, if you do decide to sell it also as an Upsell.
Use a Purchase Channel to sell the Standalone Product and remove it from the Website Channel.
Learn more - Overview & FAQs: Purchase Channels