Box Office
NOTE - You'll need to make sure the Box Office channel has access on the Visibility page of the Product.
Go to the Order that you'd like to create a related Product order for
Click Create Related Transaction
This will take you straight to the Box Office page, where you can create a related transaction. Click the Products tab
Add your Product(s) to the basket and click Continue on to Order Options (Customer details will have been saved from the previous transaction)
Select your Delivery Method if you want the Customer to receive emails relating to this order and continue to payment
On the payment page, select the correct Payment Method and click Pay & Update Basket Total
Once the transaction is complete, it will create a related order. Click View Parent Order to see the original ticket order
NOTE - in order for the Product to a) appear in the basket as a linked order to the original Performance and b) to appear in Performances Reports alongside Performance and Ticket information, the Product will need to be linked to the Performance.
Online Booking Flow
NOTE - You'll need to make sure your Website Channel has access on the Visibility page of the Product.
Once a customer has purchased a ticket, you can send a link to them which will take them straight to the Products page on the Website
If they then purchase a Product via that link, it will be as a related order to the original ticket purchase
For the Product upsell link, you just need to add the following to the URL of your booking flow subdomain:
/products?transactionId=
The Transaction ID is the txn number of the original order. You can find this at the end of the Line-Up order URL:
Example Product upsell URL:
NOTE - The beginning of the URL needs to be your main booking flow URL. Please don't use the URL above as it won't work in the template.
If you'd like to include this link in an HTML email template which you can use for all customers then you can use the following Merge Tag:
{{TRANSACTION.ID}}The link would then look like this in your HTML:
https://line-up-training.pages.dev/products?transactionId={{TRANSACTION.ID}}When customers click on this link, it will take them straight to the Products page, but linked to the original ticket transaction
Once they have added a Product to the basket and are ready to pay, the customer details will be automatically saved from the original Ticket purchase
Once the transaction is complete, it will create a related order, with a link back to the original Ticket order on the top right of the page
Additional Link Options
To link to a single product
Add /products?productId= followed by the Product ID into the URL
You can find the Product ID in the URL when you click on your Product in Line-Up - it is the number that follows /product/
To link to multiple Products
Just add &productId= after the previous product ID
Include your Event theme
Add Event ID before /products?productId= https://line-up-training.pages.dev/event/56215/products
Include a Purchase Channel
Add purchaseChannel= after products?
For multiple Products:
Include Transaction ID (if you wanted to send a Product Upsell link directly to the customer, using a Purchase Channel):
See Step 3 in the previous section for how to use the Transaction ID Merge Tag in Email Templates
NOTES:
When combining Products, Purchase Channels and Transaction ID in the same URL, make sure to use & between each different component in the URL, e.g.
As a general rule, Products come before Purchase Channel and/or Transaction ID in the URL.
If your URL links are not working, please contact Support with the specific link you are trying to use and we can troubleshoot.