Box Office
NOTE - you'll need to make sure the Box Office Channel has access on the Visibility page of the Product.
Open the original Transaction in the Transaction Details drawer
Click Manage Transaction and then Create Related Transaction (also available under Manage Order on the Order Details View)
This takes you to the Box Office selling flow. Click the Products tab and add your Product(s) to the Basket (Customer details will have been saved from the original Transaction)
Select your Delivery Method if you want the Customer to receive Emails relating to this Transaction, and continue to payment
On the payment page, select the correct Payment Method and click Pay & Update Basket Total
Once the Transaction is complete, it sits in the same Order as the original. Open the Order Details View to see both Transactions listed together
NOTE - in order for the Product to a) appear in the Basket as a linked Transaction to the original Performance and b) appear in Performances Reports alongside Performance and Ticket information, the Product will need to be linked to the Performance.
Learn more - Guide: Create a Product
Online Booking Flow
NOTE - you'll need to make sure your Website Channel has access on the Visibility page of the Product.
Once a Customer has purchased a Ticket, you can send them a link which will take them straight to the Products page on the Website. If they then purchase a Product via that link, it will be a related Transaction in the same Order as the original Ticket purchase
For the Product upsell link, add /products?transactionId= to the URL of your booking flow subdomain, followed by the txn_ reference of the original Transaction. You can find this in the URL when the Transaction is open, as the id parameter (for example .../order/txn_.../transactions?id=txn_...)
Example Product upsell URL: https://line-up-training.pages.dev/products?transactionId=txn_PpBforpZPfcWCsqSCmr4Hk
NOTE - the beginning of the URL needs to be your main booking flow URL. Please don't use the URL above, as it won't work in your Template.
If you'd like to include this link in an HTML Email Template which you can use for all Customers, you can use the following Merge Tag:
{{TRANSACTION.ID}}The link would then look like this in your HTML:
https://line-up-training.pages.dev/products?transactionId={{TRANSACTION.ID}}When Customers click on this link, it will take them straight to the Products page, linked to the original Ticket Transaction
Once they have added a Product to the Basket and are ready to pay, the Customer details will be automatically saved from the original Ticket purchase
Once the Transaction is complete, it will sit in the same Order as the original Ticket Transaction
Additional Link Options
To link to a single Product, add /products?productId= followed by the Product ID to the URL, e.g. https://line-up-training.pages.dev/products?productId=17249
You can find the Product ID in the URL when you click on your Product in Line-Up - it is the number that follows /product/
To link to multiple Products, add &productId= after the previous Product ID, e.g. https://line-up-training.pages.dev/products?productId=17249&productId=18569
To include your Event theme, add /event/ and the Event ID before /products, e.g. https://line-up-training.pages.dev/event/56215/products
To include a Purchase Channel, add purchaseChannel= after products?, e.g. https://line-up-training.pages.dev/event/56215/products?purchaseChannel=FRIENDS, or for multiple Products https://line-up-training.pages.dev/event/56215/products?productId=17249&productId=18569&purchaseChannel=FRIENDS
To include a Transaction ID (if you want to send a Product upsell link directly to the Customer, using a Purchase Channel), e.g. https://line-up-training.pages.dev/event/56215/products?productId=16061&purchaseChannel=FRIENDS&transactionId=txn_PdZqqugPw7GMUZTYqkntXr. See Online Booking Flow step 3 above for how to use the Transaction ID Merge Tag in Email Templates
NOTES:
When combining Products, Purchase Channels and Transaction ID in the same URL, make sure to use & between each different component in the URL, as in the last example above.
As a general rule, Products come before Purchase Channel and/or Transaction ID in the URL.
If your URL links are not working, please contact Support with the specific link you are trying to use and we can troubleshoot.