How are Products sold after a Ticket purchase?
Either:
Through Box Office, by starting a related transaction on the Order page
Or on the Customer-Facing Booking Flow via a link taking the customer back to their ticket transaction
Can I include a Product Upsell Link in an email to send to customers?
Yes, you just need to include the Transaction ID Merge Tag in your Email Template.
If you'd like to include this link in an HTML email template which you can use for all customers then you can use the following Merge Tag:
{{TRANSACTION.ID}}The link would then look like this in your HTML:
https://tickets.mytheatre.com/products?transactionId={{TRANSACTION.ID}}You can also have specific Products in your HTML as well.
Below are two examples of having a single Product or multiple:
https://tickets.mytheatre.com/products?productId=14181&transactionId={{TRANSACTION.ID}}
https://tickets.mytheatre.com/products?productId=14181&productId=315&productId=2555&transactionId={{TRANSACTION.ID}}
FAQs
Can I upsell a Product at the same time as the original Ticket purchase?
Can I upsell a Product at the same time as the original Ticket purchase?
Yes, Products appear in the next step after adding Tickets to your basket.
My Product Upsell link isn't working.
My Product Upsell link isn't working.
Check the following:
The URL you’re using - is the correct Product ID and transaction number?
If you’re emailing the link, are you using the correct Transaction ID Merge Tag in your Email Template?
Is the related transaction complete? An upsell link won’t work for reservations.
Are the Products on the Website Channel?
Do I need to link Products to Performances in order to sell them post-purchase?
Do I need to link Products to Performances in order to sell them post-purchase?
Only if you want to report on Products sold per performance. Otherwise, you just need to ensure the Website Channel has been added.
Can I show multiple Products in an Upsell Link?
Can I show multiple Products in an Upsell Link?
Yes by adding &productId= after the previous product ID, e.g. https://tickets.mytheatre.com/products?productId=132&productId=187.
Do I need the Event ID in an Upsell Link?
Do I need the Event ID in an Upsell Link?
Only if have different Event-themed Booking Flows. If you want a specific Event-themed Upsell link, then include the Event ID before the Product IDs. See our Guide for full instructions.