What can I do on the Box Office page?
It is where you can:
Reserve and Sell tickets for your events
Sell Products
Reband seats (Reserved Seating only)
Change Seat Availability and Seat Types (Reserved Seating only)
FAQs
What do the different seat colours refer to on the Venue Plan?
What do the different seat colours refer to on the Venue Plan?
To see the different type of seat colours in the Box Office booking flow, click Venue Plan Key in the pricing legend:
Why can't I see the Performances or Tickets for my Event?
Why can't I see the Performances or Tickets for my Event?
This could be because you haven't completed all the steps in the Event Set-Up.
In order to sell tickets for your event, you will need to enable Channel access for your Event, Performances and Prices.
Learn more - Guide: Create an Event
Can I change Channel or Purchase Flow during a transaction?
Can I change Channel or Purchase Flow during a transaction?
Yes, just click Settings in the top right corner:
On the pop-up you can then change Purchase Flow and Channel.
NOTE - You can only use a Box Office Purchase Flow when editing transactions.
Why can't I see the Band that I want to add to my seats?
Why can't I see the Band that I want to add to my seats?
This will be because it hasn't been added to the Price Table for the Event.
Learn more:
Why can't I see the Rebanding/Seat Availability/Seat Types functions at Box Office?
Why can't I see the Rebanding/Seat Availability/Seat Types functions at Box Office?
You might not have the correct User Permission. You must have one of the following roles to re-band at Box Office:
Box-Office Admin
Event Manager
Owner & Admins
The standard Box-Office User Role only has access to the Basket function on the Box Office page.
Learn more - User Permissions
Can I Reband anywhere else?
Can I Reband anywhere else?
Yes, if you have the correct User Permission, i.e. Event Manager, Admin or Owner, you can add/remove Bands on the Prices and Performances tabs on the Event page.
However, it's only on the Box Office page you can reband while viewing a live Venue Plan - so you can see which seats have been sold and/or allocated.
Learn more:
What does the Seat Availability function do?
What does the Seat Availability function do?
It enables you to change an Availability Status - i.e. add or remove allocations or locks - for seats, on a performance in Box Office.
Learn more:
Guide: Change Seat Availability
How do I change Seat Types on the Box Office page?
How do I change Seat Types on the Box Office page?
By using the legend underneath your Venue Plan, and choosing the Change Seat Types option instead of the Add to Basket option.
Learn more - Change Seat Types
My Paintbrush isn't sticking on my seat map.
My Paintbrush isn't sticking on my seat map.
This may be because you aren't holding down shift and/or clicking on your mouse when selecting seats. You need to do both at the same time to make sure seats are selected.
I've highlighted too many seats/want to un-highlight them.
I've highlighted too many seats/want to un-highlight them.
Hold either:
shift + command - if using a Mac or
shift + control - if using Windows
And the Eraser icon will appear. You can then click and drag across the seats you want to deselect.
How do I get back to Paintbrush from Eraser?
How do I get back to Paintbrush from Eraser?
Let go of command or control but still hold down shift and the Paintbrush will appear again.
I've selected all of my seats with Paintbrush. What do I do now?
I've selected all of my seats with Paintbrush. What do I do now?
Let go of shift and the cursor will appear as normal again so you can proceed with your seats.