Yes, if you have a Reserved Seating Venue Plan. On the Seat Map, hover over the seats to check the name on the booking.

Right-click on the seat and click View Transaction, the Order page will then appear on a new tab for you

You need to delete the pending payment on the page so the balance can be returned to the basket.

If you select the red bin icon button next to the payment in the basket, then you'll be able to continue with the transaction and try the payment again.

This is often because of the email address that has been entered - if you have copy and pasted the email then it sometimes adds a space after the last letter - try clicking back into the Email Address box and check if there's a space.

If there is one, delete so that there is nothing after the final number.

If that's still not working, then it might be worth typing the full email address out and seeing if the Continue button appears for you.
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This is also sometimes due to a phone number that has been added - check to see if there is a gap between any digits in the phone number box. If there is, delete that gap and the Continue button should appear.

To see the different type of seat colours in the Box Office booking flow, click Venue Plan Key in the pricing legend:

This could be because you haven't completed all the steps in the Event Set-Up.

In order to sell tickets for your event, you will need to enable Channel access for your Event, Performances and Prices.

Learn more - Guide: Create an Event

Yes, just click Settings in the top right corner:

On the pop-up you can then change Purchase Flow and Channel.

​NOTE - You can only use a Box Office Purchase Flow when editing transactions.

This will be because it hasn't been added to the Price Table for the Event.

Learn more:

Price Tables (Reserved Seating)

Price Tables (General Admission)

You might not have the correct User Permission. You must have one of the following roles to re-band at Box Office:

The standard Box-Office User Role only has access to the Basket function on the Box Office page.

Learn more - User Permissions

Yes, if you have the correct User Permission, i.e. Event Manager, Admin or Owner, you can add/remove Bands on the Prices and Performances tabs on the Event page.

However, it's only on the Box Office page you can reband while viewing a live Venue Plan - so you can see which seats have been sold and/or allocated.

Learn more:

Event Page - Prices

Guide: Rebanding on the Box Office page

It enables you to change an Availability Status - i.e. add or remove allocations or locks - for seats, on a performance in Box Office.

Learn more:

Guide: Change Seat Availability

Guide: Create an Availability Status

If you are selecting the seat first, before choosing the new Band/Availability Status, you will need to use the Paintbrush. You'll still be able to click on the seat as normal if you are selecting the Band/Availability first.

By using the legend underneath your Venue Plan, and choosing the Change Seat Types option instead of the Add to Basket option.

Learn more - Change Seat Types

This may be because you aren't holding down shift and/or clicking on your mouse when selecting seats. You need to do both at the same time to make sure seats are selected.

Hold either:

And the Eraser icon will appear. You can then click and drag across the seats you want to deselect.

Let go of command or control but still hold down shift and the Paintbrush will appear again.

Let go of shift and the cursor will appear as normal again so you can proceed with your seats.