Line-Up Knowledge Centre

Box Office

Sell Tickets, make Reservations and manage Orders

58 articles

Sell Tickets via the Box Office

What can I do on the Box Office page?

Guide: Sell Tickets via the Box Office - Reserved Seating

What do the different seat colours refer to on the Venue Plan page (Reserved Seating)?

Guide: Sell Tickets via the Box Office - General Admission

Can I save an Order as a Reservation and come back to it?

Why can't I see the Performances or Tickets for my Event?

Can I change Channel or Purchase Flow during a transaction?

Reserve Tickets

Guide: Reserve Tickets

How do I complete a Reserved Order?

Can I update the expiry of my Reservation?

Can I edit the details of a Reservation?

Can I change Channel or Purchase Flow when editing a Reservation?

Can I send out a Payment Link for a Reservation?

Guide: Reservation Payment Links

How can I send a Payment Link in an Email?

What's the best way of putting through Group Bookings?

Why would I want to add a Lead Booker Name?

How do I add the Lead Booker Name and Notes?

Guide: Add Lead Booker Name

Can I search and report by Lead Booker Name?

Can I add a Lead Booker Name to my Email/Ticket Templates?

Guide: Search Bar

Orders Page - Filter to find Orders

Guide: Finding an Order on a Reserved Seating Venue Plan

How do Exchanges work?

Guide: Exchanges

Linked Orders - What are Parent and Child Orders?

What if the new Tickets are a different price to the old Tickets?

Can I do an Exchange on a previously exchanged Order?

Can I add an Exchange Fee as part of the transaction?

How do Refunds work?

How can I control what the customer receives when refunding their Order?

Can I Refund back to a Customer's card from a related transaction?

Linked Orders - What are Parent and Child Orders?

Refund To Voucher

How do I refund an Order to Voucher?

How do I create a Refund Voucher?

Guide: Refund to Voucher

How do I redeem Vouchers on the Box Office page?

Exchange Fee - Product

How do I set up an Exchange Fee?

How do I set up my Exchange Fee Product to only appear for Exchanges?

Guide: Exchange Fees - Products

Do I need to link this Product to Performances?

How do I add an Exchange Fee to my Order?

How do I hide it from the Website?

Rebanding Seats (Reserved Seating)

Guide: Rebanding Seats

Why can't see the Band that I want to add to my seats?

Why can't I see this function at Box Office?

Can I Reband anywhere else?

Paintbrush: FAQs

Change Seat Availability in Box Office (Reserved Seating)

What does the Seat Availability function do?

Guide: Change Seat Availability on the Box Office page

Who has access to this function?

Can I also do this on the Performances page?

Change Seat Types in Box Office (Reserved Seating)

How do I change Seat Types on the Box Office page?

Guide: Change Seat Types in Box Office (Reserved Seating)

Who has access to this function at Box Office?

Can I also do this on the Venues page?