Box Office
Sell Tickets, make Reservations and manage Orders
59 articles
Guide: Reserve Tickets
How do I complete a Reserved Order?
Can I update the expiry of my Reservation?
Can I edit the details of a Reservation?
Can I change Channel or Purchase Flow when editing a Reservation?
Can I send out a Payment Link for a Reservation?
Guide: Reservation Payment Links
How can I send a Payment Link in an Email?
How do Refunds work?
Guide: Refunds
How can I control what the customer receives when refunding their Order?
Can I Refund back to a Customer's card from a related transaction?
Linked Orders - What are Parent and Child Orders?
Guide: Refund to Voucher
How do I refund an Order to Voucher?
How do I create a Refund Voucher?
How do I redeem Vouchers on the Box Office page?
How do Exchanges work?
Guide: Exchanges
Linked Orders - What are Parent and Child Orders?
What if the new Tickets are a different price to the old Tickets?
Can I do an Exchange on a previously exchanged Order?
Can I add an Exchange Fee as part of the transaction?
How do I set up an Exchange Fee?
How do I set up my Exchange Fee Product to only appear for Exchanges?
Guide: Exchange Fee Product
Do I need to link this Product to Performances?
How do I hide it from the Website?