What is an Exchange Fee Product?
It is a fee that you can charge your Customers when they want to exchange their Tickets to a different Performance. Having it as a Product allows you to add it as a separate, optional item to Exchange baskets, without it appearing for every Transaction.
How do I set up an Exchange Fee?
By creating an Exchange Fee Product on the Products page, so it will appear in the Box Office flow to add to the basket when putting through an Exchange.
Learn more - Guide: Exchange Fee Product
How do I set up my Exchange Fee Product to only appear for Exchanges?
By setting a Visibility Rule on the Product page so that it automatically appears only when there are returned items in the basket, i.e. when you're exchanging Tickets on the Box Office page.
FAQs
Do I need to link this Product to Performances?
Do I need to link this Product to Performances?
If you want your Exchange Fee Product to be available for all Events and Performances, linking isn't necessary.
How do I hide it from my Website?
How do I hide it from my Website?
By only adding the Box Office Channel to the Product and not your Website Channel.
You can control this on the Prices and Visibility tabs on the Product page.
Can I add an Exchange Fee as part of the Transaction?
Can I add an Exchange Fee as part of the Transaction?
Yes, when you start an Exchange, you can add additional items to the basket, including Products. Once the returned items are in the basket, click Add Products or Vouchers beneath the basket.
So if you want to take additional fees as part of the Exchange, you can set up an Exchange Fee as a Product, add it to the basket as part of the Exchange Transaction and charge the Customer.
Learn more - Guide: Exchanges, Overview & FAQs: Exchanges