What is Secure My Booking?
A third-party ticket refund protection organisation that we are integrated with.
It allows ticket buyers to protect their order in case of a cancellation for a one-off fee.
Learn more - Secure My Booking Website
How does Secure My Booking work with Line-Up?
You can get Secure My Booking added to your booking flow as part of the checkout page.
Once users have selected their tickets, they can choose to add the Secure My Booking fee to their basket, before entering payment details.
We can add the step to your Customer-Facing Booking Flow and the Box Office flow.
To get set-up with SMB:
Contact us here, where we can introduce you to SMB (if you aren't already in contact) and you can agree on a pricing structure
Once you are set up with SMB then please send us the agreed pricing in a CSV spreadsheet
We can then enable the step to the checkout on your booking flow
FAQs
Can I do Refunds/Exchanges on Orders with SMB on Line-Up?
Can I do Refunds/Exchanges on Orders with SMB on Line-Up?
Refunds - you will be able to refund tickets on the Line-Up system, however please note Secure My Booking will not refund fees taken. As such, if you choose to do a Refund - including refunding the SMB fee - then you will be covering that cost. For more information about how refunds work with SMB, please speak with them directly.
Exchanges - you will be able to make exchanges with orders that have SMB. You just need to go through the normal exchange process and add a new SMB fee to the basket - the basket total will then update appropriately, calculating the difference between the new and returned SMB fees.
When agreeing terms with Secure My Booking we would advise discussing refunds/exchanges with them to ensure you fully understand the process.
Can I add Secure My Booking Information to my Email/Ticket Templates?
Can I add Secure My Booking Information to my Email/Ticket Templates?
Yes, you just need to add the following Merge Tags:
{% for add_on in TRANSACTION.ADD_ONS %} {% if add_on.TYPE == "SECURE_MY_BOOKING" %}
{{ add_on.NAME }}
{{ ORGANISATION.CURRENCY_SYMBOL }} {{
"{:,.2f}".format(add_on.GROSS) }}
{% endif %} {% endfor %}