What is Secure My Booking?
A third-party ticket refund protection organisation that we are integrated with.
It allows ticket buyers to protect their order in case of a cancellation for a one-off fee.
Learn more - Secure My Booking Website
How does Secure My Booking work with Line-Up?
You can get Secure My Booking added to your booking flow as part of the checkout page.
Once users have selected their tickets, they can choose to add the Secure My Booking fee to their basket, before entering payment details.
We can add the step to your Online Booking Flow and the Box Office flow, and once SMB is added to an Order, it will be treated an an Add On Basket Item.
To get set-up with SMB:
Contact us here, where we can introduce you to SMB (if you aren't already in contact) and you can agree on a pricing structure
Once you are set up with SMB then please send us the agreed pricing in a CSV spreadsheet and which Channels you would like it enabled for
We can then enable the step to the checkout on your booking flow
FAQs
Can I do Refunds/Exchanges on Orders with SMB on Line-Up?
Can I do Refunds/Exchanges on Orders with SMB on Line-Up?
Refunds - you will be able to refund tickets on the Line-Up system, however please note Secure My Booking will not refund fees taken. As such, if you choose to do a Refund - including refunding the SMB fee - then you will be covering that cost. For more information about how refunds work with SMB, please speak with them directly.
Exchanges - you will be able to make exchanges with orders that have SMB. You just need to go through the normal exchange process and add a new SMB fee to the basket - the basket total will then update appropriately, calculating the difference between the new and returned SMB fees.
When agreeing terms with Secure My Booking we would advise discussing refunds/exchanges with them to ensure you fully understand the process.
Can I add Secure My Booking Information to my Email/Ticket Templates?
Can I add Secure My Booking Information to my Email/Ticket Templates?
Yes, you just need to add the following Merge Tags:
{% for add_on in TRANSACTION.ADD_ONS %} {% if add_on.TYPE == "SECURE_MY_BOOKING" %}
{{ add_on.NAME }}
{{ ORGANISATION.CURRENCY_SYMBOL }} {{
"{:,.2f}".format(add_on.GROSS) }}
{% endif %} {% endfor %}
Does SMB work on Reservation Payment Links?
Does SMB work on Reservation Payment Links?
Yes, although depending on your Channel and Delivery Method set-up, it's often best if the Customer may have to add it themselves on the link.
In order to create a Payment Link, you must be using an Online Purchase Flow/Channel. Once a Payment Link is created, the Channel is often switched from a Box Office or Reservation Channel to an Online/Website Channel.
This often means that Delivery Methods are changed, meaning the Customer will have to add SMB themselves on the link. This is because Delivery Methods have a value attached to them (even if it is 0.00), meaning that the value of the basket could change - and so could the SMB fee (as this is based on the basket value).
So even if you have already added SMB onto a Reservation, if you're using different Channels and Delivery Methods for Payment Links, the Customer will have to add themselves via the link.
How do I stop SMB from appearing in my Payment Links?
How do I stop SMB from appearing in my Payment Links?
Because SMB is Channel-based, we can either disable the Add On for the Channel that you're using Payment Links for, or you can use a Purchase Channel.
You'll just need to ensure that the Channel you're using for this does not have SMB enabled. If you're unsure, contact Support and we can check this for you.