What is an Adjuster?
The commissions or fees that can be set inside or outside of a face value price, e.g.
Inside Adjuster = inside commission rate. This sits inside the price and does not impact what the Customer pays.
Outside Adjuster = external booking fee. This sits outside the price and is paid on top of the face value.
You can create them as per Item or per Transaction.
Learn more - Guide: Create an Item Level Adjuster (per Ticket), Guide: Create a Transaction Level Adjuster (Per Basket)
What are the differences between Item & Transaction Adjusters?
Item Level
This is the commission or fee the Customer pays per Variant.
For Tickets or Products, every instance the item appears in the basket, the Adjuster will appear.
This is useful if an Agent has a commission per Item (Inside) or if the Customer pays a fee for each Ticket (Outside).
Transaction Level
This will only ever appear in the basket, as a fee for the whole Transaction.
FAQs
What are the guidelines for displaying fees on the Online Booking Flow?
What are the guidelines for displaying fees on the Online Booking Flow?
If you have any questions or need assistance in preparing for the change, please contact Support.
Learn more - CMA Guidelines & Display Options for Ticket Fees
How do I add an Adjuster to my Prices?
How do I add an Adjuster to my Prices?
On the Price Table page of your Event, where you can add them to your price Variants.
NOTE - if you have Discount Variants, you'll need to add the Adjusters on the Variants in Discount Mode separately to the Full Price Variant.
Learn more - Guide: Add Discounts to Prices
Can I set a different tax rate on an Adjuster?
Can I set a different tax rate on an Adjuster?
Yes - an Adjuster carries its own Default Tax Rate, chosen from the Tax Rates set up in your Organisation Settings.
This is handled separately from a Variant's Tax Rate, so if you need the same fee at two different rates, create a separate Adjuster for each rate rather than changing the rate on an existing one.
Learn more - Guide: Create & Manage a Price Table
Can I report on Adjusters?
Can I report on Adjusters?
Yes, you can add Fields, Metrics and Filters in relation to Adjusters.
Learn more - Reports Glossary
How do I see Adjusters on a Transaction?
How do I see Adjusters on a Transaction?
On the Summary tab of the Transaction Details drawer, click the down arrow on the Item to expand it. Hover over the Price to see the fee amounts.
Learn more - Guide: The Basket
How do Transaction Level Adjusters appear in the Online Booking Flow?
How do Transaction Level Adjusters appear in the Online Booking Flow?
In the Online Booking Flow, as the Customer starts their journey, an Outside Transaction Level Adjuster will show as part of the Ticket price. However, once that Ticket is added to the basket, this price will be removed from the Ticket selection.
For example, a £100 Ticket with a £5 Transaction Level Adjuster will initially show as £105 to the Customer in the Ticket selection. Once that Ticket is added to the basket, Tickets that can be added further will show as £100.
An Inside Transaction Level Adjuster will not affect the Online Booking Flow because it sits within the Ticket price.