When you're selling Tickets via the Box Office page, there are many items that can be added to your basket, including Tickets, Adjusters and Delivery Methods.
This Guide breaks down the basket so you can sell confidently and view all items within a Transaction clearly.
Basket Headings
At the top of the basket, you will see the following headings:
Item - see Basket Items below for a breakdown
Variant - the name of the Variant according to the Price Table
Price - the item's Gross, including any Adjusters. Hovering your cursor over this will show the amount of the fees. Expanding any row will create a sub-level of columns showing the Net, Tax and Gross for those grouped items
Quantity
Total - the total price of the items in the row
NOTE - when removing items from an expanded row in the basket, delete from the bottom of a group rather than the top. Deleting from the top will collapse the row, due to the restructuring of that group.
Basket Items
The basket is split into the following sections:
Events
Standalone Products
Delivery
Add Ons
Basket Discounts
Order Total
Payment - this section will not appear until a payment has been attempted
Events
The first section, in green, is where you can see all the Events and their corresponding Performances:
If you have multiple Events or Performances, Events will show in alphabetical order and multiple Performances for an Event will display in date/time order.
If you need to go to the Event or Performance, you can click on them in the basket:
The Event Name will take you back to the Calendar
The Performance Date links to the Box Office page for you to add more Tickets
The Venue brings you to that Venue's Info Page with address information
You'll also see which Tickets are in the basket, but they display differently depending on whether the Event is GA or Reserved Seating:
General Admission - the Price Band's name and colour are on the left side of the Ticket, with the Price Variant in the next column. When Tickets share the same Band and Variant, they will group together into one row:
Reserved Seating - the Price Band's name and colour are on the left side, with the text displaying the detected Block, Area, Section and Row/Seat Labels. These condense into one row based on shared Band and Seat Groups. Expanding the row, via the right-hand arrow, will show the individual Tickets for that Area/Section:
You can also see the Face Value and Adjusters by expanding further for the individual item. Outside Adjusters are in purple, while Inside Adjusters are in pink:
Lastly, you'll find any Linked Products. If a Product in the Transaction is linked to a Performance in the Transaction, it will show in the Events section, underneath the relevant Tickets. These differ from Standalone Products (see Standalone Products below). As with Tickets, expand the row to see details:
Standalone Products
These are Products that have no link to a Performance, such as Vouchers, general merchandise or concessions. They are added via the Box Office page by selecting the Products tab rather than Events:
In the basket, the grouping works the same as Tickets. Products with the same name and Price Band will condense into one row, and a further price breakdown can be shown by expanding the row:
Learn more - Overview & FAQs: Standalone Products
Delivery
This refers to the Delivery Method that has been added to the basket. If you have a fee on your Delivery Method, you can expand the row for a price breakdown:
The text underneath the Variant column is the Description of the Delivery Method. Hovering your cursor over it will show the full text:
The example shown here has Order Confirmation now, Tickets sent 48 hours prior, which may be useful for Box Office staff to tell Customers the expected Email Schedule.
Learn more - Guide: Create a Delivery Method
Add Ons
When added to the basket, Add Ons display within this section, with the standard price breakdown:
NOTE - Add Ons currently include Secure My Booking and Basket Discounts. A Basket Discount is applied once the Delivery Method is selected and shows in its own section of the basket; the item prices themselves are not changed.
Order Total
This section contains a subtotal of all previous sections to show the Gross including Fees
Expanding the rows further will show the Net, Tax and Gross of both the Face Value Total and Outside Adjusters:
NOTE - Inside Adjusters do not display within this section.
Payment
When you first create the Transaction, this will display as £0.00 and the Balance will match the Subtotal from the previous section:
Once a Payment Method has been selected, whether full or partial, it will appear underneath Payment Received. Expanding the rows further will show the Payment Method and the corresponding amount:
NOTE - a Line-Up Transaction will never complete while there is an outstanding balance. The Payment Received line must match the Subtotal line in order for the Transaction to be completed. If you have processed a payment for part of the Subtotal amount, you must put through the remaining amount.