When you're selling tickets via the Box Office Page, there are many items that can be added to your Basket, including Tickets, Adjusters, Delivery Methods, etc.
This Guide will break down the Basket so you can sell confidently and view all items within a Transaction clearly.
Basket Headings
At the top of the Basket, you will see the following headings:
Item (see below, for breakdown by colour)
Variant - the name of the Variant according to the Price Table.
Price - this will be the Item's Gross, including any Adjusters. Hovering your cursor over this will show the amount of the fees.
Expanding any row will create a sub-level of columns to reflect Net, Tax and Gross for those grouped items.
Quantity
Total - the total price of the items in the row.
Basket Items
Broken down by colour, the following items could appear in the Basket:
Events
Standalone Products
Delivery
Add Ons
Order Total
Payment
1. Events
a) The first section in green is where you can see all the Events and their corresponding Performances:
b) If you need to go to the Event or Performance, you can click on them in the basket:
The Event Name will take you back to the Calendar.
The Performance Date links to the Box Office page for you to add more tickets.
The Venue brings you to that Venue's Info Page with address information.
c) You'll also see what Tickets are in Basket, but they will display differently whether the Event is GA or RS:
General Admission: the Price Band's name and colour is on the left side of the Ticket, with the Price Variant on the next column.
When Tickets share the same Band and Variant, they will group together into one row:
Reserved Seating: The Price Band's name and colour is on the left side, with the text displaying the detected Block, Area, Section and Row/Seat Labels.
These will condense into one row together based off shared elements of the Band and the Seat Groups.
Expanding the row, via the right-hand arrow, will show the individual tickets for that Area/Section:
d) You can also see the Face Value and Adjusters by expanding even further for the individual Item. Outside Adjusters are in purple, while Inside Adjusters are in pink:
e) Lastly, you'll find any Linked Products. So if the Product in the order is linked to a Performance in the order, it will show in the Events section, underneath the relevant Tickets. These differ from Standalone Products (see Section 2 for more info).
As with Tickets, expand the row to see details:
2. Standalone Products
a) These are Products that have no links to the Performance, such as Vouchers, general merchandise, or concessions. These are added via the Box Office page but selecting Products tab rather than Events:
b) In the basket, the grouping display works the same as Tickets. Products with the same name and Price Band will condense into one row, and further price breakdown can be shown by expanding the row:
3. Delivery
a) This refers to the Delivery Method that has been added to the basket. If you had a fee on your Delivery Method, then you can expand the row for a price breakdown:
b) The text underneath the Variant column is the Description of the Delivery Method.
Hovering your cursor over the text will show the full text:
The example shown here has "Order Confirmation now, Tickets sent 48 hours prior" - which may be useful for Box Office staff to relay to Customers what is the expected Email Schedule.
4. Add Ons
a) When adding to Basket, it will display within this section, with the standard price breakdown:
NOTE - Currently, the only Add On we support is Secure My Booking.
5. Order Total
a) This section will contain a subtotal of all previous sections to show the Gross including Fees.
b) Expanding the rows further will provide the Net, Tax, and Gross of both the Face Value Total and Outside Adjusters:
NOTE - Inside Adjusters do not display within this Section.
6. Payment
a) When you've initially created the Transaction, this will display as £0.00 and the Balance will match the Subtotal from the previous section:
b) Once a Payment Method has been selected, whether full or partial, it will appear underneath Payment Received. Expanding the rows further will show the Payment Method and the corresponding amount:
NOTE - A Line-Up Order will never complete when there is an outstanding balance. The Payment Received line must match the Subtotal line in order for the transaction to be completed. If you have processed a payment for part of the Subtotal amount, then you must put through the remaining amount.