Visit our Line-Up Roadmap
3 October 2025
Basket Grouping
Over the past few weeks, we have been making gradual changes to the basket in the Box Office, enabling:
Bulk adding seats and products to the basket with the new item selector,
Clear visibility of the number of seats in the basket,
Performance linked products being shown with the associated performance,
Easier display of adjusters.
On 6 October, we will be introducing further changes to the basket, and order details, in box office to support seat and product grouping, as well as a clearer display.
What's new
Key updates include:
1. The addition of colour to each basket section heading to clearly distinguish each area:
Events
Standalone Products
Delivery
Add Ons
Order Total
Payment
2. The addition of 'Price', 'Quantity' and 'Total' fields at the group level, as well as a 'hover over' on price that shows the outside adjusters that have been included in the item price.
3. Logical grouping of items in the basket based on:
Price Band,
Variant,
Seat adjacency for reserved seating events.
4. Easy access to see the full pricing breakdown for an individual item in a group, including the 'Net', 'Tax' and 'Gross' amounts per item, as well as all adjusters that may have been applied.
5. The same views apply to Standalone Products, Delivery Methods and Add ons, as well as enabling the expansion of the Order Total, and Payment areas:
6. When items are removed from a group or exchanged/refunded, the group in the basket will be adjusted to ensure the consistent display based on band, variant, and adjacency:
7. When completing an exchange or return, the 'bin' icon is available at both the top grouping level, as well as at the individual item level. This helps to simplify the removal of items from exchange/refund:
8. We have also introduced the summary of payments received with a clear breakdown available:
These changes will also address several client ideas that have been received, click on the idea title below to see the original suggestion in the Ideas Portal: