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Guide: Sell Tickets via the Box Office

Follow the steps below to sell tickets for your Event

Updated over 3 weeks ago

Select Channel

  1. Go to the Box Office page on the left hand side and ensure you're on the correct Channel by clicking on the Settings button in the top right hand corner

  2. On the pop-up, select which Channel you'd like to sell tickets through. If you have different Purchase Flow options, select the correct one from the drop down. Click Save to proceed

Select Event and Performance

  1. Select your Event from the Event list

  2. Select the performance you want to sell tickets for from the calendar

Select Tickets

General Admission

  1. On the ticket page, you should see any Full Price ticket options and, if the Channel has been given automatic access, the discounted prices for this performance

  2. If you want to add a Discount Code, you can do so by clicking on Add Discount underneath the ticket options

    1. On the pop-up, enter the Coupon code and click Submit

      Screenshot 2024-01-19 at 15.52.53.png

    2. If you have selected the Automatically apply discount to channels? option for your discount, then the discounted prices will automatically show as an option to select alongside your full priced items

      1. Click the + button next to the ticket(s) you want to add to the basket

  3. You can also click on the '0' to manually add the number of tickets you want to add

    1. A pop-up will appear for you to enter the number of tickets

      NOTE - the quantity must be less than or equal to the Band's remaining Capacity

  4. Once you've added the ticket to the basket, they will be reserved in basket and the transaction will begin

Reserved Seating

  1. Zoom in on the venue plan to focus on seats

  2. If you want to view the Map by Price Band, click on a Band in the price legend and the Venue Plan will focus on the seats attached to that Band. You can also do this for an Availability in the row below

    1. To go back to all seats and Bands, click the cancel/circle icon to the left of the legend to clear selection. You just need to make sure you're in Basket mode

  3. Select your seat(s) from the venue plan. To select multiple seats, hold down the shift button on your keyboard and the Paintbrush will appear

    1. Still holding down shift, click and drag across multiple seats with the Paintbrush

    2. Want to remove any seats you've added? Hold shift + command (if using a Mac) or shift + control (if using Windows) and the Eraser icon will appear. Still holding down shift, click and drag across the seats with the Eraser

  4. Once you've selected your seats, let go of shift to release the Paintbrush

  5. If you have multiple Variants, select the price of the seats from the pop-up.
    Here you should see any Full Price ticket options and, if the channel has been given automatic access, the discounted prices for this performance:

  6. If you want to add a Discount Code, you can do so by clicking on Add Discount underneath the ticket options

    1. On the pop-up, enter the Coupon code and click Submit

      Screenshot 2024-01-19 at 15.52.53.png

    2. If you have selected the Automatically apply discount to channels? option for your discount, then the discounted prices will automatically show as an option to select alongside your full priced items

    3. Select seat(s) from the venue plan

    4. On the pop-up, click the dropdown to see discount price options. Once you've selected the ticket, click Add To Basket
      ​

  7. Once you've added the ticket to the basket, they will be reserved in basket and the transaction will begin. The seats will then change to the in basket colour

  8. Click the trolley icon in the top right of the venue plan page, to be taken to your basket at the bottom of the page

Basket Details

  1. Check that the Basket details are correct.

    1. To see Adjuster details, click the downward arrow next to the Gross ticket price.

    2. To remove any individual items from the basket select the red bin icon or Clear Basket to remove all items

  2. Click Continue to proceed

Select Products

  1. Click the plus button next to any Products you want to add to your basket

    NOTE - If you can't see any Products you've created or you're not able to select them for your basket, this might be because you haven't granted the correct access yet, or they have been unlinked from the performance. See here for more info

  2. Click Continue to add customer details

Customer Details

  1. Enter the Customer details. If the customer has purchased a ticket before, you can use the Look-Up function to search for customer name/email.

    1. First Name

    2. Last Name

    3. Email Address

    4. Phone Number - optional

    5. Address - optional
      ​

  2. Click Skip Customer if you don't want to add these details.

    NOTE - You will not be able to skip customer if you have a mandatory Opt In.

  3. Opt In

    1. Select your Opt In if you have one

    2. Click Continue

    Screenshot 2023-10-27 at 12.24.15.png

Order Options

  1. Select Delivery Method from the drop down

    NOTE - Delivery Methods are an optional step at Box Office.
    This might be because you may want to put through an order but not send out the tickets yet, want to print tickets at a later date or you may not want to have a customer on the order.
    ​
    If you choose to skip this step, it will mean that the customer will not receive their tickets when you put through this order.
    ​

  2. Add a Lead Booker Name - optional. You may want to do this if you are making a Group booking or want to link with another order

  3. Add a Note to order - e.g. Access, VIP, Group Booking etc.

    Screenshot 2023-10-27 at 12.32.07.png

Process Payment

  1. Check Basket details. If you want to make any changes or add more items, click:

    1. The Event Title or Performance Date/Time to add more tickets

    2. Back to Order Details to change order/customer information

    3. Add Products or Vouchers which will take you to the Products page

  2. You can also click Save As Reservation to come back to it later and on the pop-up, choose from the following time options for when you want this reservation to expire:

    1. Never

    2. Specific Time - select date and time options from the dropdown

    1. You can also create a Payment Link that you can send to the customer where they can pay themselves online. See Reservations for how to do this

  3. Scroll down and select Payment Method and from the drop down. If it's a Chip & Pin/Terminal Payment Method, then select the Terminal from the dropdown underneath

    Screenshot 2024-01-18 at 17.05.20.png

  4. If you're paying for the entire order with this payment method, select Pay total order using this method

    1. If you want to split the order between this and another payment method, select Pay partial order balance using this method and enter the amount to pay using this method

  5. When you're ready to complete payment, click Pay & Update Basket Total
    ​

    NOTE - The Payment Received line must match the Subtotal line in order to for the transaction to be completed. If you have processed payment for part of the order, then you must put through the remaining amount

    811d9c1a-cd4d-40f6-9382-30fd982aa9cd.png

Order Page

  1. You will then be taken to the Order page where you can see all the details. If you scroll down to the Items list, you can see links for:

    1. The Event in Box Office

    2. The Performance in Box Office

    3. The payment details

Related Articles
Guide: Create a Basket Validation Rule
Guide: Rebanding Seats
Guide: Reserve Tickets
Guide: Selling Access Tickets through Box Office
Guide: Performance Seating for GA-selling Events
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