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Guide: Sell Tickets via the Box Office

Follow the steps below to sell Tickets for your Event via the Box Office page

Select Channel

  1. Go to the Box Office page on the left-hand side and ensure you're on the correct Channel by clicking the Settings button in the top right-hand corner

  2. On the pop-up, select which Channel you'd like to sell Tickets through. If you have different Purchase Flow options, select the correct one from the dropdown. Click Save to proceed

Select Event and Performance

Event List

  1. The Box Office page will automatically take you to the Events tab

  2. Select your Event from the Event list

    NOTE - the Venue name appears beside the Event name, so if the same Event runs at more than one Venue you can tell them apart here.

  3. Select the Performance you want to sell Tickets for from the calendar

Performance List

  1. Select the Performances tab

  2. You'll find a list of all your Events and Performances for that Channel starting from Today. Scrolling down will take you through your Performances in chronological order

  3. You can Filter by:

    1. From - focusing on dates: on or after, after, between, equal to

    2. Hide sold out

    3. Venue

    4. Day of the Week

    5. Tags - Performance Tags

  4. You can hover over the Sticky Note for an Event's Booking Info section and the i icon for the Performance Description. The Booking Info section can also contain hyperlinked text that can be accessed via the pop-up

  5. On the right side, you'll see the Performance Details, which include:

    1. The Tag for that Performance (evening)

    2. The price range (£49.50 - £159.50)

    3. The amount of sold Tickets vs the overall capacity (6/466)

    4. Individual Price Band capacities, by hovering over the relevant colour

Select Tickets

General Admission

  1. On the Ticket page, you should see any Full Price Ticket options and, if the Channel has been given automatic access, the discounted prices for this Performance

  2. If you want to add a Coupon Code, you can do so by clicking Add Discount underneath the Ticket options

    1. On the pop-up, enter the Coupon Code and click Submit

    2. If you have selected the Automatically apply discount to channels? option for your Discount, then the discounted prices will automatically show as an option to select alongside your Full Price items. Click the + button next to the Ticket(s) you want to add to the Basket

  3. You can also click on the '0' to manually enter the number of Tickets you want to add. A pop-up will appear for you to enter the number of Tickets

    NOTE - the quantity must be less than or equal to the Band's remaining capacity

  4. Once you've added the Tickets to the Basket, they will be reserved in basket and the Transaction will begin

Reserved Seating

  1. Zoom in on the Venue Plan to focus on seats

  2. If you want to view the map by Price Band, click on a Band in the price legend and the Venue Plan will focus on the seats attached to that Band. You can also do this for an Availability Status in the row below

    To go back to all seats and Bands, click the cancel/circle icon to the left of the legend to clear the selection. You just need to make sure you're in Basket mode

  3. Select your seat(s) from the Venue Plan. To select multiple seats, hold down shift on your keyboard and the Paintbrush will appear

    1. Still holding down shift, click and drag across multiple seats with the Paintbrush

    2. To remove any seats you've added, hold shift + command (if using a Mac) or shift + control (if using Windows) and the Eraser icon will appear. Still holding down shift, click and drag across the seats with the Eraser

  4. Once you've selected your seats, let go of shift to release the Paintbrush

  5. If you have multiple Variants, select the price of the seats from the pop-up. Here you should see any Full Price Ticket options and, if the Channel has been given automatic access, the discounted prices for this Performance:

  6. If you want to add a Coupon Code, you can do so by clicking Add Discount underneath the Ticket options

    1. On the pop-up, enter the Coupon Code and click Submit

      Screenshot 2024-01-19 at 15.52.53.png

    2. If you have selected the Automatically apply discount to channels? option for your Discount, then the discounted prices will automatically show as an option to select alongside your Full Price items

    3. Select seat(s) from the Venue Plan

    4. On the pop-up, click the dropdown to see the Discount price options. Once you've selected the Ticket, click Add To Basket

  7. Once you've added the Tickets to the Basket, they will be reserved in basket and the Transaction will begin. The seats will then change to the in basket colour

  8. Click the trolley icon in the top right of the Venue Plan page to be taken to your Basket at the bottom of the page

Hybrid Venue Plans (Sell Together and GA Blocks)

If your Venue Plan includes Sell Together or General Admission Blocks, select the seats and Tickets individually from the Venue Plan, following the standard Reserved Seating steps above.

NOTE - Sell Together isn't enforced in Box Office by default, so you can sell any number of seats from a Sell Together Block individually. To enforce it, add the Venue Plan Basket Validation rule Basket must include all remaining seats of a sell together block. Without the rule, if only some of the seats from a Sell Together Block are sold, the remaining seats will still be treated as needing to be sold together in the Online Booking Flow - bear this in mind before splitting a Sell Together Block, as it may leave the remaining seats harder to sell online.

Learn more - Guide: Sell Together & GA Blocks (Hybrid Venue Plans), Overview & FAQs: Basket Validation

Basket Details

  1. Check that the Basket details are correct:

    1. To see Adjuster details, click the downward arrow next to the Gross Ticket price

    2. To remove any individual items from the Basket, select the red bin icon, or Clear Basket to remove all items

  2. Click Continue to proceed

Select Products

  1. Click the plus button next to any Products you want to add to your Basket

    NOTE - if you can't see any Products you've created, or you're not able to select them for your Basket, this might be because you haven't granted the correct access yet, or they have been unlinked from the Performance.

    Learn more - Overview & FAQs: Products

  2. Click Continue to add Customer details

Customer Details

  1. Enter the Customer details. If the Customer has purchased a Ticket before, you can use the Look-Up function to search for their name or email:

    1. First Name

    2. Last Name

    3. Email Address

    4. Phone Number - optional

    5. Address - optional

  2. Click Skip Customer if you don't want to add these details

    NOTE - you will not be able to skip the Customer if you have a mandatory Opt In.

  3. Select your Opt In if you have one, then click Continue

    Screenshot 2023-10-27 at 12.24.15.png

Order Options

  1. Select the Delivery Method from the dropdown

    NOTE - Delivery Methods are an optional step at Box Office. You may want to put through a Transaction but not send out the Tickets yet, print Tickets at a later date, or not have a Customer on the Transaction. If you choose to skip this step, the Customer will not receive their Tickets when you put through this Transaction.

    NOTE - if a Basket Discount applies to this Transaction, it appears in the Basket once the Delivery Method has been selected, so the total will update at this step.

  2. Add a Lead Booker Name - optional. You may want to do this if you are making a Group Booking or want to link with another Transaction

  3. Add a Note to the Transaction, e.g. Access, VIP, Group Booking

    Screenshot 2023-10-27 at 12.32.07.png

Learn more - Overview & FAQs: Group Bookings & Lead Booker Name, Guide: Create & Manage a Basket Discount

Process Payment

  1. Check the Basket details. If you want to make any changes or add more items, click:

    1. Add Tickets, or the Event Title or Performance Date/Time in the Basket, to add more Tickets

    2. Back to Transaction Details to change Transaction or Customer information

    3. Add Products or Vouchers, which will take you to the Products page

  2. You can also click Save As Reservation to come back to it later and, on the pop-up, choose from the following time options for when you want this Reservation to expire:

    1. Never

    2. Specific Time - select date and time options from the dropdown

    You can also create a Payment Link that you can send to the Customer, where they can pay themselves online.

  3. Scroll down and select the Payment Method from the dropdown. If it's a Chip & Pin/Terminal Payment Method, then select the Terminal from the dropdown underneath

    Screenshot 2024-01-18 at 17.05.20.png

  4. If you're paying for the entire Transaction with this Payment Method, select Pay total transaction balance using this method. If you want to split the payment between this and another Payment Method, select Pay partial transaction balance using this method and enter the amount to pay using this method

  5. When you're ready to complete payment, click Pay & Update Basket Total

    NOTE - the Payment Received line must match the Subtotal line in order for the Transaction to be completed. If you have processed payment for part of the Transaction, then you must put through the remaining amount.

    811d9c1a-cd4d-40f6-9382-30fd982aa9cd.png

Learn more - Guide: Reserve Tickets, Guide: Reservation Payment Links, Guide: Split Payments

Transaction Details

You will then be taken to the Order Details View, with the new Transaction open in the Transaction Details drawer. Here you can see the Tickets, Products, Delivery and Payment on the Summary tab, and use Manage Transaction and the shortcut buttons to act on it.

Learn more - Guide: View & Manage a Transaction

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