1. Selling items
a) Go to the Box Office page and follow the steps to add items to your basket
b) On the payment page, select Payment Method from the drop down
c) If you want to pay for only part of the basket amount using this Payment Method, select Pay partial order balance using this method
d) Enter the amount you're paying with that Payment Method and click Pay & Update Basket Total
e) That payment will then be added as a Payment Received in the basket, just above the remaining balance
f) Add the extra payments to the basket in order to bring the balance to £0
g) Once you've added the final payment, you can select the Pay total order balance using this method option
h) Click Pay & Update Basket Total and that will create a completed order
NOTE - The Payment Received line must match the Subtotal line in order for the transaction to be completed. If you have processed a payment for part of the Subtotal amount, then you must put through the remaining amount
2. Refunding items
a) On the Order page, click Refund and go through the steps to take you to the Payment page
b) On the payment page, select Payment Method from the drop down
c) If you want to refund part of the basket amount using this Payment Method, select the Refund partial payment balance option
d) Enter the amount to refund using this Payment Method and click Pay & Update Basket Total
e) That payment will then be added as a Payment Received in the basket, just above the remaining balance
f) Add the extra refund payments to the basket in order to bring the balance to £0. Once you've added the final payment, you can select the Refund total payment balance option
g) Click Pay & Update Basket Total and that will create a completed refund order
NOTE - The Payment Received line must match the Subtotal line in order for the refund transaction to be completed. If you have processed a payment for part of the Subtotal amount, then you must put through the remaining amount