Go to the Box Office page and follow the steps to add items to your basket

On the payment page, select Payment Method from the drop down

If you want to pay for only part of the basket amount using this Payment Method, select Pay partial order balance using this method

Enter the amount you're paying with that Payment Method and click Pay & Update Basket Total

That payment will then be added as a Payment Received in the basket, just above the remaining balance

Add the extra payments to the basket in order to bring the balance to £0

Once you've added the final payment, you can select the Pay total order balance using this method option

Click Pay & Update Basket Total and that will create a completed order
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​NOTE - The Payment Received line must match the Subtotal line in order for the transaction to be completed. If you have processed a payment for part of the Subtotal amount, then you must put through the remaining amount

On the Order page, click Refund and go through the steps to take you to the Payment page

On the payment page, select Payment Method from the drop down

If it is a Card payment, select the correct payment from the Payment to Refund dropdown

NOTE - if you are refunding full amounts from different card payments then you have to process each payment one at a time, i.e. select the first payment in the dropdown, keep the Refund total payment balance option ticked and click Pay & Update Basket Total. Then repeat the process for each card payment

If you want to refund part of the basket amount using this Payment Method, so you can split the refund between different Payment Methods, select the Refund partial payment balance option

Enter the amount to refund using this Payment Method and click Pay & Update Basket Total

That payment will then be added as a Payment Received in the basket, just above the remaining balance

Add the extra refund payments to the basket in order to bring the balance to £0. Once you've added the final payment, you can select the Refund total payment balance option

Click Pay & Update Basket Total and that will create a completed refund order
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​NOTE - The Payment Received line must match the Subtotal line in order for the refund transaction to be completed. If you have processed a payment for part of the Subtotal amount, then you must put through the remaining amount