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Guide: Split Payments

Follow the steps below to split payments between different Payment Methods at checkout

Selling Items

  1. Go to the Box Office page and follow the steps to add items to your basket

  2. On the payment page, select the Payment Method from the dropdown

  3. If you want to pay for only part of the basket amount using this Payment Method, select Pay partial transaction balance using this method

  4. Enter the amount you're paying with that Payment Method and click Pay & Update Basket Total

  5. That payment will then be added as a Payment Received in the basket, just above the remaining balance

  6. Add the extra payments to the basket in order to bring the balance to £0. Once you've added the final payment, you can select the Pay total transaction balance using this method option

  7. Click Pay & Update Basket Total. This completes the Transaction and takes you to the Order Details View, with the new Transaction open in the Transaction Details drawer

NOTE - the Payment Received line must match the Subtotal line in order for the Transaction to be completed. If you have processed a payment for part of the Subtotal amount, you must put through the remaining amount. This applies to Refund Transactions too.

Refunding Items

  1. Open the Transaction, click Manage Transaction and then Refund (or Manage Order > Refund on the Order Details View), and go through the steps to the payment page

  2. On the payment page, select the Payment Method from the dropdown

  3. If it is a card payment, select the correct payment from the Payment to Refund dropdown

    NOTE - if you are refunding full amounts from different card payments, you have to process each payment one at a time, i.e. select the first payment in the dropdown, keep the Refund total payment balance option ticked and click Pay & Update Basket Total. Then repeat the process for each card payment.

  4. If you want to refund part of the basket amount using this Payment Method, so you can split the Refund between different Payment Methods, select the Refund partial payment balance option

  5. Enter the amount to refund using this Payment Method and click Pay & Update Basket Total

  6. That payment will then be added as a Payment Received in the basket, just above the remaining balance

  7. Add the extra Refund payments to the basket in order to bring the balance to £0. Once you've added the final payment, you can select the Refund total payment balance option

  8. Click Pay & Update Basket Total to complete the Refund Transaction

Learn more - Guide: Refunds, Overview & FAQs: Box Office Payments

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