Create a Theatre Token Payment Method
Go to Settings on the left-hand side
Click Payment Methods and then New Payment Method
Add Details
Type - select SOLT
Use testing mode? - optional, if you would like to do some test Transactions with SOLT
NOTE - you must have test credentials with SOLT in order to select this. Please contact SOLT for more info.
Name - for internal use only, shown on the Transaction and in Reports
Username - you'll create this when you join Theatre Tokens
Password - created when joining Theatre Tokens
Channels - which Channels does this Payment Method apply to?
Click Submit to save the Payment Method
Using Theatre Tokens at Box Office
Go to the Box Office page and follow the steps to add items to your basket
On the payment page, select your Theatre Tokens Payment Method from the dropdown
Click Pay & Update Basket Total to add Token info
On the pop-up, enter the Theatre Token Number and Pin and click Add
The Token payment will then go into the basket as a Pending payment. Once the basket balance is £0, click Complete Transaction to finish the Transaction
NOTE - the Payment Received line must match the Subtotal line in order for the Transaction to be completed. If you have processed a payment for part of the Subtotal amount, then you must put through the remaining amount.
NOTE - if you have only spent part of the Token amount on a Transaction, you can still spend the remaining amount on another Transaction.
However, if it is a Paper Theatre Token that has been used, the Customer will receive the remaining amount in a new Token that will be sent to their email once the Transaction is complete. If it is a Plastic or e-Gift Theatre Token, then they will be able to spend the remaining amount with the original Token.
Refunding a Token payment
Open the Transaction, click Manage Transaction and then Refund, and go through the normal refund steps. You can also start from Manage Order and then Refund on the Order Details View
Once you get to the payment page, select your Theatre Token Payment Method
Select the payment in the dropdown underneath to refund
Click Pay & Update Basket Total to complete the refund
The refunded amount will then be put onto a new Token which will be sent to the Customer's email
NOTE - this Token will have a different Voucher Code and Pin. If you have any questions about Theatre Token refunds, please contact Theatre Tokens directly.
Learn more - Guide: Refunds, Guide: Order Details
Applying Tokens in the Online Booking Flow
On checkout, the Customer can select the Theatre Token Payment Method
NOTE - you must add this Payment Method to the Website Channel in order for this to show in the booking flow.
They can then enter the Token Number and Pin and click Apply Token
Once the Token has been applied and the Total of the basket is £0, they can click Confirm & Order to complete the Transaction