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Overview & FAQs: Payment Methods

What Payment Methods are, the types you can create, and answers to common questions

What is a Payment Method?

The type of payment Customers and Box Office Users can use to put through Transactions.

This is where you can connect to a third-party payment platform, e.g. Stripe, or set up an external terminal, e.g. Adyen.

NOTE - for Adyen and Square Payment Methods, please contact us for further assistance before setting them up.

Learn more - Guide: Create a Payment Method

What are the different types of Payment Methods?

You can create the following on Line-Up:

  • Stripe

  • Adyen or Adyen Terminal

  • Square

  • Custom - used for Transactions where you don't want to process any money with the Customer, e.g. test Transactions, or where you have refunded money directly via your payment provider

  • Voucher

  • SOLT - for Theatre Token payments

FAQs

Do I need to set up Payment Methods on my Event once I've created them?

No, once you have added them on the Settings page and enabled your Channels, they will be ready to use for payments.

What Payment Providers can I create a Payment Method for?

Stripe, Adyen and Square are the platforms that are integrated with Line-Up. If you are interested in working with a Payment Provider that is not integrated with us, please contact Support.

What should I add for test Transactions at Box Office?

You can add and use a Custom Payment Method.

NOTE - only have this enabled for your internal Channels, as this will complete Transactions. You do not want to enable this for your Website Channel.

Can I create a Payment Method for Theatre Tokens?

Yes, by creating a SOLT Payment Method.

Learn more - Guide: Create a Theatre Token Payment Method

What are Theatre Tokens?

Theatre Tokens is the only national Gift Card and eGift scheme for theatre, available to buy at participating theatres and retail outlets.

They are issued by The Society of London Theatre (SOLT), a not-for-profit organisation representing the London theatre industry.

For more info about SOLT and Theatre Tokens, see the SOLT Theatre Tokens page.

How do I set up Klarna?

You'll need to activate Klarna as a Payment Method on your Stripe or Adyen account. Klarna is not supported on Square.

You can find instructions in the following docs:

Once it's activated, it will be available on your checkout page.

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