Can I do Partial Payments on Line-Up?
Yes, but only if you are then saving as a reservation after. We do not support part-payments (i.e. only put through the part of a full payment) for a completed order. The order must be paid in full in order for the transaction to complete.
If you wanted to take some of the payment first and then have the customer pay later, then you can select the Pay partial order balance option and then Save As Reservation. You can then either send the customer a payment link so they can pay for the remainder of the basket or take the rest of the payment in Box Office at a later stage.
How do I do Split Payments?
When completing a transaction, you can either choose to pay for the entire order with one Payment Method, or split it across different Payment Methods using the Pay partial order balance option.
Once you take payment for part of the order, it will appear in the basket as a Payment Received but you will need to add remaining payments to bring the basket balance to £0 and you can then complete the transaction.
FAQs
How can I have different payment options?
How can I have different payment options?
By creating them as Payment Methods.
You can create them on your Settings page, you just need to add the Box Office Channel in order to see them on the Payment page when putting through an order via Box Office.
Learn more - Payment Methods
Does this work in the same way for refunds?
Does this work in the same way for refunds?
Yes, you can do both split and partial payments when refunding, but can only complete the refund when the basket is £0.
How do I cancel a Customer's Terminal payment?
How do I cancel a Customer's Terminal payment?
If the payment has not gone through and you’d like to cancel, then either:
Delete the pending payment in the Line-Up basket by clicking the red bin icon in the Payment section.
Cancel it on the Terminal device itself by tapping the X button.
If the payment has gone through, you can refund the Order on Line-Up as normal. Simply follow the normal Refund steps and select the Terminal Payment Method on the payment page before completing the transaction.