1. Select Tickets
a) Select Box Office on the left hand side
b) Select which Channel you'd like to reserve tickets under
c) Select your Event
d) Select the Performance you want to reserve tickets for from the calendar
NOTE - If you can't see any performances, this might be because you haven't granted the correct access yet.
e) Reserved Seating Event (if not, skip. to step 2f)? Select your seat(s) from the venue plan
f) Select the ticket(s) you want to reserve to your basket. Here you should see any Full Price ticket options and, if the Channel has been given automatic access, the discounted prices for this performance. Want to add a discount that hasn't been automatically applied? (if no, skip to step 2g):
Select Add Discount Code at the top of the page
Enter Coupon code and Submit
The discounted ticket prices will then appear for you to select if you wish
NOTE - If you have selected the Automatically apply discount to channels? option for your discount, then the discounted prices will automatically show as an option to select alongside your full priced items
g) Once you've selected the tickets, they will be reserved in basket and the transaction will begin.
h) Check that the Basket details are correct. To check Adjusters (i.e. fee details) click the downward arrow and to remove any items from the Basket select the red bin icon or Clear Basket
i) Happy? Click Continue
2. Add Products to the basket? (if no Products, skip to step 4)
a) Click the + icon next to the product(s) you want to add to your basket
b) Click Continue to add more details to the order
3. Customer details
a) Customer details, including:
First Name
Last Name
Email Address
Phone Number - optional
Address - optional
b) If the customer has purchased a ticket before, you can use the Look-Up function to search for customer name/email.
c) Click Skip Customer if you don't want to add these details.
NOTE - You will not be able to skip customer if you have a mandatory Opt In. See below:
d) Select your Opt In if you have one
e) Click Continue
4. Order Options
a) Select Delivery Method from the drop down
NOTE - Delivery Methods are an optional step at Box Office. This might be because you may want to put through an order but not send out the tickets yet, want to print tickets at a later date or you may not want to have a customer on the order. If you choose to skip this step, it will mean that the customer will not receive their tickets when you put through this orde.
If you don't want the customer to receive anything, skip this option. You can attach the delivery method when completing the transaction later on
If you do, then it might be worth attaching a reservation-specific Delivery Method. Learn more - Delivery Methods
b) Add a Lead Booker Name - optional. You may want to do this if you are making a group booking or want to link with another order
c) Add a Note to order - e.g. Access, VIP, Group Booking etc
d) Click Continue
5. Save as Reservation
a) Check Basket details. If you want to make any changes or add more items, click:
The Event Title or Performance Date/Time to add more tickets
Back to Order Details to change order/customer information
Add Products or Vouchers which will take you to the Products page
b) Underneath your basket, click Save As Reservation
c) Choose from the following time options for when you want this reservation to expire:
Never
Specific Time - select date and time options from the dropdown
You can also create a Payment Link that you can send to the customer where they can pay themselves online. See Payment Links for how to do this
NOTE - If a Delivery Method is the basket, clicking this button will send/schedule the email attached to this Delivery Method.
6. Want to edit the reservation and save again?
a) To find your order, choose from the following options:
Use the Search Bar at the top of any Line-Up page to find an order. Use the customer name, email address, event name or reference number
Reserved Seating (if not see the next option, below)? Go to the Box Office page, select your Event and Performance and on the venue plan, hover over these seats to check the name attached to the booking
Right-click on the seat and you'll see View Transaction appear - click this and the order will appear on a new tab for you
Or you can go to the Orders page and use the Filter bar to find the order. You can use the Status filter and click Reservation to see all reservations
b) Click Manage on your chosen Order
c) On the Order page, click Edit Transaction to return to your basket and you can complete the order
d) Want to change customer information? Select Back to Customer:
e) Then Remove Customer and add new customer details:
f) Want to change ticket information? Click either Back to Tickets to be taken back to Box Office or the Event title or performance date/time in the basket to be taken directly the same Event/performance
g) Once you add/change items in the basket, changes will be saved automatically and you can leave the Reservation
h) You can also change Delivery Method and Lead Booker Name on the Order Options page if you'd like to
i) When you're finished making changes to Order Options, click Continue to save your changes and either leave the reservation or, on the payment page, click Finish Editing Reservation to be taken to the Order page
NOTE - If the order has a Delivery Method, it will not send a new email when you click this button. If you'd like to send a new email to the customer about this reservation, click Email Order on the order page.