1. Go to Event and Performance
a) Go the Box Office page and select the correct Channel and Purchase flow in the top-right
b) Click on your Event
c) Select the Performance you want to Reband seats for from the calendar
2. Go into Reband mode
a) Scroll down to the pricing legend bottom of the page
b) Change from Add to Basket mode to Reband mode by clicking the price icon in the bottom right
3. Select seats
a) Zoom in on the venue plan to focus on seats
b) Want to find seats in a particular Band? Click on a Band in the price legend and the Venue Plan will focus on the seats attached to that Band. You can also do this for an Availability in the row below
c) To go back to all seats and Bands, go into Basket mode by clicking the basket icon and then click the cancel/circle icon to the left of the legend to clear selection
NOTE - You'll then need to click into Reband mode to Reband seats. You can only select one band at a time on the legend when in this mode, but you are still able to add seats to different bands. See below for further instructions
d) Select seats by holding the shift button on your keyboard and bringing up the Paintbrush icon
e) While still holding shift, click and drag across seats with the Paintbrush
f) To remove any seats you have selected, hold shift + command to bring up the Eraser icon
g) While still holding shift, click and drag with the eraser icon to deselect any seats you've highlighted
4. Select the new Band for your seats
NOTE - You can reband by either clicking on the Band first and then the seats or the seats first and then the Band. If you are changing the band on lots of seats in different areas, then it may be better selecting the Band first - go to step 4b to see those steps.
a) Select seats first and then Band:
Once you've selected your seats, let go of shift to release the Paintbrush and then click the Band you'd like to add the seats to on the legend underneath
Once you've clicked the band, the seats will change to their new colour and the other seats in the band will be highlighted
b) Select Band first and then new seats:
Once you've selected your Band on the legend, select the seats you'd like to add to the Band with the Paintbrush
Let go of shift and the seats will change colour to the new Band
5. Want to sell some seats?
a) Go back to Add to Basket mode by clicking the basket icon in the bottom right
b) Select your seats with the Paintbrush and add tickets to your basket