On the Transactions page, you can see a list of all Transactions which you can filter to find specific information, e.g. all complete Transactions, Reservations, Transactions that have used a certain delivery method, etc.
What the list shows
Each row is one Transaction. Alongside the Transaction Reference, Customer and Created At, you will see:
Order Summary - the Event name and Performance date for the Transaction. If the Transaction contains more than one Event, a number shows how many more; hover over it to see them. If the Transaction contains Products, the number of Products is shown beneath the Performance date
Status - the current status of the Transaction (Complete, Reservation, In Basket, Payment Started, Payment Processing or Expired)
NOTE - Where a Transaction contains multiple Events, the Event shown is the one that appears first in the Basket on the Transaction Details.
Hover over a row and an Order button appears on the right. Click it to open the Order Summary View for that Transaction's Order.
Learn more - Guide: Order Summary
Filter Transactions
Follow the steps below to filter Transactions.
Go to the Transactions page and use the Filter bar in the top right. You can filter by:
Created At - choose from is after, is before or is between and select your time and date options
Expires At - see above
Closed At - see above
Status - choose Complete, Reservation, In Basket, Payment Started or Expired
Delivery Method - select from the delivery methods that you have created
Customer - start typing a name or email address in the dropdown
To return to your original Transaction list without any filters, click Clear
Clicking a Transaction opens it in a drawer from the right side of the screen
From here you can view and manage the Transaction, plus click the Order shortcut button to view any related Transactions.
Learn more - Guide: View & Manage a Transaction