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Guide: Edit Venue Plans

Follow the steps below to edit your Venue Plan

Edit Venue Plan

  1. Go to the Venues page, then the Venue Plans tab

  2. On your Venue Plan list, click the 3 dots to the right to see these options:

    • Edit Plan - edit the plan design in the Venue Plan builder

    • Rename Plan

    • Manage Seat Types - add or remove Seat Types to your plan

    • Basket Validation - create validation rules for the Venue Plan. You can set a Single Seat rule, which states that a Transaction can't leave a single unsold seat on its own, or a Sell Together rule, which enforces that the seats in a Sell Together Block are purchased together. Each rule can take an Only If condition limiting it to certain Channels or to Customers with a given Tag

    • Duplicate Plan - create a copy of the plan and add a name, description and capacity

  3. Click Edit Plan to be taken to your Venue Plan builder

Learn more - Overview & FAQs: Basket Validation

Block Types

On a Reserved Seating Venue Plan, an individual Block can be set to sell differently to the rest of the plan:

  • Sell Together Block - the seats in the Block must be purchased together online, for example a theatre box or a dining table

  • General Admission Block - the Block sells a General Admission space, so Customers select the area and are taken through the standard GA Ticket selection process

A plan that mixes these with ordinary seated Blocks is a Hybrid Venue Plan.

Learn more - Guide: Sell Together & GA Blocks (Hybrid Venue Plans)

Add/Remove Seats

NOTE - you can only remove seats if they have no sales, prices, Discounts, allocations/locks or Products attached to them.

  1. If you are already selling from this Venue Plan and you want to reorder seats, change seat spacing or seat labels, click the Lock Seat Labels toggle before making any changes. This will ensure that any existing Transactions won't be affected by these changes

  2. To change the number of seats in a row, click on the row you'd like to change and click the left or right arrows next to Number of seats

Change Seat Labels and/or Index

  1. Click Toggle Select Seat and then the seat you want to change

  2. On the right, enter the new number in the Label and/or the Index fields

Reorder Seats

  1. If you want to change the order of seats, e.g. change the final seat in the row to the first, change the Seat Index to ensure the seats are in the correct position in the row (see above)

  2. Once you've changed the Index number, click Toggle Select Seat again and click back on the seat or Row

  3. Next to Seat Spacing, click left or right to change the order of seats in the row. They should now be in the correct order

Change Seat Spacing

  1. To change the spacing between seats in an Area, click inside the Area

  2. Click the left or right arrows next to Seat Spacing

  3. If you have Row Labels, you may need to remove these, i.e. change to None, and then add them back in so that they're aligned correctly

Save Venue Plan

  1. Click on the plan, outside of your Areas, Sections or Blocks

  2. Click Save Venue Plan on the top right

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