What is a Venue Plan?
The design for your Venue, where you can build your seats or areas if you have Reserved Seating.
If you don't have Reserved Seating, you can create a General Admission Venue Plan, where you can add capacities without building seats or areas.
What can I build with my Reserved Seating Venue Plan?
You can build and customise the following:
Areas - these form the main parts of your Venue Plan and are where your Sections and Seats sit inside, e.g. Stalls, Circle
Sections - build these within your Area, e.g. Stalls Left, Box A
Rows/Seats - you can add these to your Areas and Sections and customise the details: spacing, labels, number and order of Seats
Blocks - these can sit on top of your Areas or Sections and allow Ticket buyers to zoom into a section on the Venue Plan to book seats. You may want to add these if you are building an Arena-style Venue Plan, if you have seats that must be sold together, or if you have a General Admission space within a Reserved Seating Venue (a Hybrid Venue Plan)
NOTE - you must add a Shape to your Block in order for the Customer to select seats within that Block. Once you add the Shape, it will cover the seats on the live Venue Plan. The Customer can then click the Block to reveal the seats underneath.
What is a Seat Type?
The category that you can add to your seats on your Reserved Seating Venue Plan.
These will show for internal team members and Ticket buyers, e.g. Access Seats or Restricted View.
The Seat Type appears as an icon with text when the User hovers on the seat on the Venue Plan.
Learn more - Guide: Create Seat Types
FAQs
How do I add my Venue Plan to my Event?
How do I add my Venue Plan to my Event?
Via your Price Profiles, where you can connect the prices for your Event to the seats (if you have Reserved Seating) or capacities (General Admission) on your Venue Plan.
Learn more - Overview & FAQs: Price Profiles
Does the Venue Plan builder auto-save?
Does the Venue Plan builder auto-save?
The builder does not auto-save or undo, so if you leave the page, move the window, or your internet connection disconnects, you will lose your progress.
We highly recommend saving on a regular basis. This can be done by clicking on an empty space so the Settings come up on the right side and pressing Save Venue Plan.
If you have made a mistake, you can remedy this by refreshing the page and the last saved version will appear.
What is a Venue Plan Hierarchy and which one should I use?
What is a Venue Plan Hierarchy and which one should I use?
The Hierarchy is the structure for your Venue Plan and this will depend on the type of Venue you want to build.
In a conventional theatre plan:
An Area would be Stalls, Circle, Royal Circle
A Section would be Stalls Left or Stalls Right. These would be separate Sections within the Stalls Area
You would then add your Row to your Section
Then you can modify the Seats on that Row
So the Hierarchy would look like Area > Section > Row > Seat.
However, if your plan is more unconventional, such as an Arena, a Black Box or Cabaret-style seating, then please contact Support to discuss further.
Can I combine Reserved Seating and General Admission on one Venue Plan?
Can I combine Reserved Seating and General Admission on one Venue Plan?
Yes. On a Reserved Seating Venue Plan you can add a General Admission Block, creating a Hybrid Venue Plan. Customers select the GA area on the Venue Plan and are then taken through the standard GA Ticket selection process. You can also add a Sell Together Block for groups of seats that must be purchased together, such as theatre boxes or dining tables.
Do I need all parts of the Hierarchy for a Venue Plan?
Do I need all parts of the Hierarchy for a Venue Plan?
The only parts that are optional are Sections and Blocks.
However, while you may not necessarily need Sections within your Areas, i.e. if you are building a relatively small Venue Plan, it could cause issues with a) integrations, specifically with Ticket Agents, and b) reporting if you don't build them within your Areas.
So we would recommend checking with any external integrations and how you'd like to report on sales before building your plan.
Blocks sit on top of your Areas and are used for Arena-style Venue Plans, for Sell Together seating, and for General Admission areas on Hybrid Venue Plans. If you are building a more traditional Venue Plan, e.g. Proscenium Arch, and none of these apply, then you do not need Blocks.
Can I make any changes to my Venue Plan once Events are on sale?
Can I make any changes to my Venue Plan once Events are on sale?
Yes, you can change the following:
Number of seats in a row
Seat Labels
Seat Index (position in the row)
Order of Seats
Seat Spacing
You can also make changes to Areas, Sections, Blocks or Shapes. Read the Guide before making any changes to a saved Venue Plan.
Learn more - Guide: Edit Venue Plans
Can I restrict Seats on my Venue Plan for Access Customers?
Can I restrict Seats on my Venue Plan for Access Customers?
Yes, by creating an Availability Status, where you can allocate seats to Customers with a specific Tag.
You can do this by going to the Availability tab on your Event and adding an Availability Status to the Venue Plan for that Event.
Learn more - Guide: Allocate Seats to Access Customers
Why isn't my Single Seat Rule working on some seats or rows?
Why isn't my Single Seat Rule working on some seats or rows?
This could be because the adjacent seats have an Availability Status on them and are also banded. The Single Seat Rule factors in sales and Bands, but not Availability Statuses, so it would be best to unband those seats as well.
Venue Plan Basket Validation also offers a Sell Together rule, and each rule can carry an Only If condition that limits it to certain Channels or to Customers with a given Tag.
Is there a character limit for the Doors Information field?
Is there a character limit for the Doors Information field?
Yes, the Doors Information must be at most 255 characters.