How does Line-Up integrate with other systems?

We have an External Integrations feature, whereby you can can configure integrations with other ticketing systems.

This involves Line-Up accessing their API, as opposed to the other way round.

This is done at the Event level, so you will need to create an Event in Line-Up first and then configure it with the external system.

You can set this up yourselves using the External Integrations feature via the Tools or the Event Settings pages.

How do other systems integrate with Line-Up?

By accessing the Line-Up API. See API - Third-Party Integrations with Line-Up for how Third-Parties integrate with our system.

FAQs

Which systems can we configure integrations with?

The External Integrations feature is currently set up to integrate with Nliven Audience View and Spektrix.

If you'd like to integrate with any other external systems, please contact Support for more information.

What do I need in order to create an External Integration?

You will need to do the following:

Create an Event on Line-Up first before configuring the Integration
Create a Venue Plan to match what is on the external system (see here)
You'll also need some API information depending on whether you're integrating with Nliven or Audience View. This includes API Key, API URL and Delivery Method ID, amongst others. See our Guide for the full instructions.

How long will it take to set up the Integration?

Once you have the above information and have created the Integration on Line-Up, there will be no other lead time on the Line-Up system side as you can now manage the Event as normal.

However, there can be up to a 6 hour sync time from when entering the Audience View/Nliven details to the Event being pulled through and being available in your account.

If after 6 hours, no Performances or Prices appear, please contact Support.

What happens once my Event is configured?

Once the Integration is created for the Event, the Performances and Price Tables will be automatically generated.

You then just need to:

Add Channel access to Performances and Prices
Create a Price Profile on the Event and apply to Performances. NOTE - you will need to have built your Venue Plan before you create and apply your Price Profile. See here.

The proactive syncing will kick in once the Price Profiles get added.

Will I be able to import barcodes with an External Integration?

Yes, you just need to select Enable Ticket Import when creating the Integration.

NOTE - we do not support external barcodes with our Access Control scanning app, however they will work with external scanners. See the Barcodes section for more details.

Once you have imported barcodes, it's best to delay email send after a transaction is completed, as this will give the system enough time to import all the barcodes.

I want to send a Ticket with a Barcode as part of my Email Confirmation. What's the best send time for tickets in External Events?

If you're attaching a Ticket with a Barcode that's immediately generated, then it's best to send this a few minutes after the transaction completes.

This will give the system enough time to generate the Barcode once the Order is complete.

What if I want to sync external Seat Types but I don't want all of them to show online?

You can still control Channel access to Seat Types on Line-Up once they have been synced. You just need to disable the Website Channel from any Seat Types you don't want available online.

Learn more - Seat Types

How do I build Venue Plans to match what's on the external system?

You'll need to match how these systems structure their Venue Plans, i.e. how the hierarchy is created - Areas, Sections, Rows, Seats, etc.

If you are integrating with Nliven:

You need to ensure that Section labels match what is on their system. You can name Area labels differently if you wish.
You won't be able to build Blocks on the Line-Up Venue Plan.

If you are integrating with Spektrix, you will only be able to create Sections, not Areas, as these are not supported in Spektrix.

Learn more - Venue Plans (Reserved Seating)

Can I do exchanges and refunds with External Events?

We currently only support exchanges/refunds with Nliven. It is not currently possible to do exchanges or refunds on Audience View or Spektrix Events.

Can I do discounts on External Events?

Yes, however please note that for Spektrix Events, these will appear on Spektrix as full price.

I can't see my Adjusters on the Price Table for my External Event.

You will need to them on the External Integrations page of your Event, in order for them to sync.

If it is an Nliven Event, a lot of prices come through as Discount prices, so Adjusters will often only pull through in the Price Table when on Discount Mode.

Can I manually change Adjusters on External Event Price Tables?

It is not possible to amend Adjuster prices on Spektrix or Nliven Events. You are able to with Audience View, but the Adjuster must have a value that is not £0.