Create the Event you're configuring
Go the Events page and create a new Event
You only need to enter the details for the Info page to begin with - prices and Performances will be generated once the Integration is created (see below) so no need to create these once the Info page has been submitted
Add the External ID (provided by the external system) to the Extras section on the right of the Info page. NOTE - if it is Nliven, they normally provide an alphabetical ID as opposed to a numerical one, e.g. GIEOLT
Create an External Integration
Either to the Tools page on the left hand side and click External Integrations
2. Or go to the Settings page on your Event and click External Integration
Enter details for Integration
Name - for internal use
Description
Event - if creating via the Tools page. This field can't be updated once the integration is created
External Event ID - the ID of this Event in the external system. Provided by the external system
Configure Pricing
Tax Rate - select either the Default Tax Rate or a Custom Tax Rate which you can create on the Settings page
Base Price Adjuster - optional. This is an Inside Adjuster that will be applied to all prices before other Adjusters, changing the price the other adjusters will be based on
Inside Adjusters - select the Adjusters that will be automatically applied to all prices on the external Event
Outside Adjusters - see above
NOTES:
For External Events, you only need to add Adjusters on the External Integration page. They will then pull through to the Price Table once it has synced.
For Spektrix and Nliven Events, you will only be able to Adjusters at this point, not on the Price Table. It is not currently possible to amend Adjusters once they're on the Price Table for Spektrix Events.
For Nliven Events, a lot of prices come through as Discount prices, so Adjusters will often only pull through in the Price Table when on Discount Mode.
Configure Integration Type - Nliven
NOTE - you will need the following information from the external system or the venue you'll be selling for.
If you are integrating with Audience View or Spektrix, skip to the next step.
Select Nliven from the dropdown
Enter API Key - provided by the venue
API URL
Prefix - this will be attached to the front of the Transaction Reference for orders using the Nliven Integration
Delivery Method - optional, the ID provided by Nliven
Allow Email Sharing - select to enable the customer's email to be shared with Nliven
Enable Ticket Import - select to enable Nliven barcodes to be imported as external barcodes
Enable Seat Type Sync - select to enable Nliven Seat Types to be synced into Line-Up
Click Create
Configure Integration Type - Audience View
If you are integrating with Spektrix, skip to the next step.
Select Audience View from the dropdown
Enter API Key - provided by Audience View or the AV venue
API URL
Prefix - will be used when creating resources, e.g. Seat Types
User ID
Password
Promo Code
Delivery Method ID - the ID provided by Audience View
Agent ID
Payment ID
Allow Email Sharing - select to enable the customer's email to be shared with Audience View
Enable Ticket Import - select to enable Audience View barcodes to be imported as external barcodes
Enable Seat Type Sync - select to enable Audience View Seat Types to be synced into Line-Up
Click Create
Configure Integration Type - Spektrix
Select Spektrix from the dropdown
Client Name - your Spektrix client name. This can be found in the URL when you access the API Key, e.g. yourclient from https://system.spektrix.com/yourclient
API Username - the username for authenticating with the Spektrix API
API Key - the secret key for authenticating with the Spektrix API
Prefix - this will be attached to the front of the Transaction Reference for orders using the Spektrix Integration
API URL - the URL to access the Spektrix API, which is https://system.spektrix.com
Prefix - customisable. This will be attached to the Transaction Reference for orders using this Integration
Allow Email Sharing - select to enable the customer's email to be shared with Spektrix
Enable Ticket Import - select to enable Spektrix barcodes to be imported as external barcodes
Enable Seat Type Sync - select to enable Spektrix Seat Types to be synced into Line-Up
Click Create
Create Venue Plan
On the Venues page, click the Venue Plans tab
Click New Venue Plan and enter details
Use the Builder to build your Venue Plan
NOTES:
You'll need to match how these systems structure their Venue Plans, i.e. how the hierarchy is created - Areas, Sections, Rows, Seats, etc.
If you are integrating with Nliven, you also need to ensure that Section labels match what is on their system. You can name Area labels differently if you wish.
If you are integrating with Spektrix, please note that Spektrix only have Sections, not Areas. When building the Venue Plan on Line-Up, you'll need an Area first in order to build your Section, but it is the Sections that you'll need to match with Spektrix.
Learn more - Guide: Venue Plans - Reserved Seating
Manage Prices to begin the sync
Once the Integration is created for the Event, the Performances and Price Tables will be automatically generated
On the Performances page, add Channel access
On your Price Table(s), add the Channels to your Variants
Create a Price Profile on the Event - but do not add Bands to seats. NOTE - you can only do this once the Venue Plan is created (see above)
Add Price Profile to Performances
The proactive syncing will kick in once the Price Profiles get added.