How do I create Barcodes?

By setting Barcode Visibility Rules on the Event Settings page.

Here you can set whether you want Barcodes to be visible immediately or at a specific time, plus set Barcode Scanning rules.

See our Guide for how to set Barcode rules.

Do I need to generate Barcodes for every Ticket?

No, not if there are Barcode rules set up for the Delivery Method on the Event.

When would I need to generate Barcodes separately?

If a customer says that they haven't received their tickets then you may want to generate a new Barcode and resend them the ticket. Doing this ensures that the existing barcode that was originally sent out can't be used, preventing any potential fraudulent use.

There may also be instances where Print Rules have not been set up yet for the Delivery Method, and/or some orders where you do not want to add a Delivery Method. In which case you will need to generate the Barcode on the Order page and send out tickets after the order has been completed.

FAQs

What do I need to import Barcodes?

You will need the following:

Live transactions on your Event - we import barcodes onto tickets, not seats. This means that there must be transactions otherwise the system doesn't know what to import to.
A CSV file of barcodes - to upload onto tickets. This should contain the following:

Barcode numbers
Performance dates
Line-Up performance IDs
Any seat information

You can download our CSV template on the Barcodes page before uploading.

Will external barcodes work with Line-Up Scanners?

We don't currently support external barcodes with our scanners, however they will work with third-party scanners.

If you have sold tickets to a third-party venue, then the best option is to import their barcodes onto Line-Up and these can then be redeemed using the venue's scanners.

Learn more - Scanning Tickets via Access Control

How will the new Barcodes pull through onto my Tickets?

You can add the following Merge Tag to your Ticket Templates:

{{ ticket.EXTERNAL_BARCODE }}

This means that the Ticket will have one barcode but it now has two codes/references - the one we generate and the new external one.

If either code is scanned, the Ticket will show as scanned on reports.
Learn more - Full List of Merge Tags

Why isn't my Barcode appearing on my Ticket?

It's likely because you haven't set Barcode Rules or added a Delivery Method to the order. See the links at the bottom of the page for instructions on these steps.