How do I create Barcodes?
By setting up Print Rules on the Delivery Method for your Event, under Event > Settings > Delivery Methods.
Here you can set whether you want Barcodes to be generated immediately or at a specific time, choose the Barcode Format, and set Barcode Scanning rules.
Do I need to generate Barcodes for every Ticket?
No, not if there are Print Rules set up for the Delivery Method on the Event.
When would I need to generate Barcodes separately?
If a Customer says that they haven't received their Tickets, then you may want to generate a new Barcode and resend them the Ticket. Doing this ensures that the existing Barcode that was originally sent out can't be used, preventing any potential fraudulent use.
There may also be instances where Print Rules have not been set up yet for the Delivery Method, and/or some Transactions where you do not want to add a Delivery Method. In which case you will need to generate the Barcode on the Transaction and send out Tickets after the Transaction has been completed.
Learn more - Guide: Generating Barcodes
FAQs
What do I need to import Barcodes?
What do I need to import Barcodes?
You will need the following:
Live Transactions on your Event - we import Barcodes onto Tickets, not seats. This means that there must be Transactions, otherwise the system doesn't know what to import to.
A CSV file of Barcodes - to upload onto Tickets. This should contain the following:
Barcode numbers
Performance dates
Line-Up Performance IDs
Any seat information
You can download our CSV template on the Barcodes page before uploading.
NOTE - to hold Ticket emails until your imported Barcodes are in place, switch on Wait for external barcode before emailing tickets in the Event's Print Rules.
Learn more - Guide: Import External Barcodes
Will external Barcodes work with Line-Up Scanners?
Will external Barcodes work with Line-Up Scanners?
We don't currently support external Barcodes with our scanners, however they will work with third-party scanners.
If you have sold Tickets to a third-party Venue, then the best option is to import their Barcodes onto Line-Up and these can then be redeemed using the Venue's scanners.
Learn more - Guide: Scan Tickets
Can external scanners redeem Line-Up Barcodes?
Can external scanners redeem Line-Up Barcodes?
Yes, you can run an export of Line-Up Barcodes using a Barcodes Report and send them to the Venue. They should then be able to upload them to work with the Venue's scanners.
It's just worth checking with the Venue and the scanning system they're using. If they are unable to scan Line-Up Barcodes, then they can always use Access Control. You just need to provide them with a login so that they can access the scanning portal.
How will external Barcodes pull through onto my Tickets?
How will external Barcodes pull through onto my Tickets?
By adding 'external' versions of the Barcode Merge Tags to your Ticket Template(s).
Depending on what scanners you're using and what you want to show on your Tickets, you can add the following Merge Tags to your Templates:
{{ ticket.EXTERNAL_BARCODE }}This will show the external 'number' from the Barcode.
{{ ticket.EXTERNAL_QR_CODE }}This will show the external QR Code to scan.
You can still keep your original Barcode Merge Tags even after adding these, but if you add the external versions, it means that the Ticket will have two codes/references - the one we generate and the new external one.
If either code is scanned, the Ticket will show as scanned in Reports.
Learn more - Full List of Merge Tags
Why isn't my Barcode appearing on my Ticket?
Why isn't my Barcode appearing on my Ticket?
It's likely because Print Rules haven't been set up for the Delivery Method, or no Delivery Method has been added to the Transaction.
I've added my QR Code Merge Tag to my Email Template but it's not appearing.
I've added my QR Code Merge Tag to my Email Template but it's not appearing.
We don't support Barcode Merge Tags in Email Templates, as most email servers block QR codes from being displayed.
We advise putting QR codes in Ticket Templates only and having Ticket info in your Email Templates instead.
Learn more - Full List of Merge Tags
Can I use Line-Up to scan Barcodes?
Can I use Line-Up to scan Barcodes?
Yes, by creating an Access Control Device.
Why does a Ticket scan as invalid?
Why does a Ticket scan as invalid?
If booking details are shown below the red banner, the Barcode is real but the Ticket cannot be admitted for this Performance, usually because it is for a different date or time or has not passed the Barcode scanning rules.
If the red banner shows no booking detail, the Ticket itself is not valid: it may have been voided after a Refund, the Barcode may have been regenerated so the original no longer works, or the Barcode does not match any record.
Can I redeem Barcodes manually instead of scanning?
Can I redeem Barcodes manually instead of scanning?
Yes, via the Transaction Items List.
Learn more - Guide: Manual Check-In
How can I see if a Barcode has been redeemed or not?
How can I see if a Barcode has been redeemed or not?
Either on the Transaction, the Transaction Items List or a Barcodes Report.
Learn more - Guide: View Redeemed Tickets