What is an Access Control Device?
It is the device that you use to scan tickets.
We recommend using either a phone/tablet or a portable barcode scanner (which can be purchased via Amazon) as devices to scan tickets.
You can create a login for a device on Line-Up and connect this to our Access Control scanning portal, where you can use it to scan and redeem tickets.
The Access Control portal works with any phone or laptop browser; the easiest option would be to log in to the Access Control browser on a mobile phone and then use the camera on the phone to scan customer tickets.
What appears on the screen when I scan a Ticket?
There are 3 different Statuses that appear on the screen after a Ticket has been scanned. The barcode number will appear on the screen for each scenario.
GREEN - SUCCESS
The Ticket has been successfully redeemed.
If you have a group order, you can tap Scan remaining to redeem all the other tickets.
To carry on scanning for other customers, tap Scan next or point your scanner at the next barcode in order to carry on scanning.
ORANGE - ALREADY REDEEMED
The Ticket is valid but has already been scanned. This might be because:
The customer has already entered and is trying to re-enter.
A printed ticket has been photocopied or shared.
A colleague scanned the same ticket twice, or chose Scan remaining previously and the whole order was checked in at once.
RED
Currently Invalid
This usually means the ticket is for a different Performance date or time or has not passed the Barcode scanning rules.
Completely Invalid
This means the ticket is not valid at all and can mean that:
The ticket has been voided, potentially after a refund.
The barcode has been regenerated and re-issued for this order, meaning this one is invalid.
The barcode does not match any record in the system.
FAQs
How will I know if a barcode has been successfully redeemed or not?
How will I know if a barcode has been successfully redeemed or not?
As well as the different colours, you will receive specific sound notifications on your Device indicating whether it is a successful or unsuccessful scan.
Is there a way to scan a group of tickets together?
Is there a way to scan a group of tickets together?
Yes, after you've scanned the first ticket, you can tap the Scan Remaining button to redeem the other barcodes in that order. See our Guide for more info.
Is there any other way to check-in Customers?
Is there any other way to check-in Customers?
Yes, you can use our Manual Check-In feature, where you can manually check customers on the Transaction Items List.
What Barcode scanners do you recommend?
What Barcode scanners do you recommend?
The Zebra TC27 is the most effective device for barcode scanning on our system. It has an integrated Barcode scanner but also uses Android browsers, giving you the option to use camera mode if you need.
How can I see which Tickets have been scanned successfully on Line-Up?
How can I see which Tickets have been scanned successfully on Line-Up?
By either clicking View Transactions on the Box Office page:
Which opens a side drawer of Transactions where you can check the Barcode status.
Or creating a Barcode Report. See our Guide for the steps.
Why is my device not updating when I scan Tickets?
Why is my device not updating when I scan Tickets?
If you are using camera mode on a phone or tablet, check that it is connected to your WiFi.
If you are using a Barcode scanner and connecting via Bluetooth, it may not be connected to your phone or tablet. Check the Bluetooth settings, or connect with a USB cable.
If there is a network error on the screen, it means that the device cannot reach the server and you should check your connection.