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Guide: View Redeemed Tickets

Follow the steps below to view redeemed Tickets for your Event

There are 3 ways to view redeemed tickets.

1. Transaction Items List - for a Single Performance

Events page

  1. Go to the Events page and select your Event

  2. Click into the Performance you're checking-in for

Box Office page

  1. Go to the Box Office page and select your Event

  2. Click on the Performance you're checking-in for

  3. You will then see a Transaction Items list for that performance

  4. All orders that have been scanned will have a tick in the Status column

Screenshot 2024-09-27 at 11.50.25.png

NOTE - You can also manually check-in Customers on this page.


2. Order Page - for a Single Order

  1. Go to a specific Order page

  2. Scroll down to the Items list

  3. If a ticket has been redeemed, it will have a green tick on the Barcode symbol

  4. Hover over the tick to see when it was redeemed

    1. If there is no tick, it has either been scanned and not redeemed or not scanned at all


3. Barcode Report - for an Order, Performance or Event

  1. Go to the Reporting page and create a new Performances report

  2. For your Fields, add Barcode and Is Redeemed

    Screenshot 2024-03-25 at 15.34.23.png

  3. Add an Event Name Filter and/or custom Performance Date/Time fields

  4. You'll then see Barcodes for a specific Event/performance

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