Create an Access Control Device
Go to the Tools page, click Access Control Devices and then New Device
Enter details:
Device Name - the device's username that will be used to login to the Scanning App
Device Nickname - e.g. myvenue
Device Description - help identify your devices more easily
Device Password - used for login to the Access Control web app - must contain at least 12 characters including at least one letter, number and special character. Confirm password underneath
Tags - help identify and group your devices
Click Submit to save your Device
Edit an Access Control Device
Edit or Delete device if you need to make changes by clicking Manage on your Devices list
Scan Tickets with a Camera
Phone or Tablet
Head to the Access Control web page on your device's browser: https://access.line-up.tickets/login
Log into the portal using your Device name and password
On the camera page, point camera at barcode on the customer's ticket
If the page is green and barcode has been scanned successfully, you can:
Tap Scan remaining to redeem all the other tickets (if you have multiple tickets in the same order). See below
Tap Scan next or point your camera at the next barcode in order to carry on scanning
NOTE - see here for the full info on the different results you can receive when scanning a ticket.
Barcode Scanner
NOTE - Barcode scanners/readers (e.g a Zebra scanning device) only work on the barcode reader mode, not camera mode.
Connect your phone, tablet or other mobile device to your scanner device, either via bluetooth or a USB cable
Head to the Access Control web page on your device's browser: https://access.line-up.tickets/login
Log into the portal using your Device name and password
On the top-right corner of the web page, select the scanner icon
Using your scanner device, scan the barcode on the customer's ticket
Once the barcode has been scanned successfully, you can:
Tap Scan remaining to redeem all the other tickets (if you have multiple tickets in the same order). See below
Tap Scan next or point your scanner at the next barcode in order to carry on scanning
Enter Barcode Manually
Head to the Access Control web page on your phone or tablet browser (https://access.line-up.tickets/login)
Log into the portal using your Device name and password
At the bottom of the page, click Enter Barcode Manually
Enter the number underneath the customer's barcode and then click Submit
Once the barcode has been scanned successfully, you can:
Tap Scan remaining to redeem all the other tickets (if you have multiple tickets in the same order). See below
Tap Scan next to enter the barcode for the next ticket
Group Tickets / Scan Remaining
If you have a group booking, the Scan Remaining button will make it easier to redeem multiple barcodes in an order. If you don't want to scan barcodes one at a time:
If you've scanned the first barcode in a group booking and it is green/successful, scroll down on that page to see a breakdown of every seat range in that order
If you want to redeem the other tickets in that order, tap Scan remaining at the bottom of the screen
This opens a confirmation page with a number count, showing the number of tickets to check in
NOTE - if the first ticket you scanned was green, then this number will not include this ticket.
If you want to adjust this number, tap the minus and plus buttons, or tap the number box and entering your own number on the keypad
NOTES:
If you don’t want to scan all remaining tickets at once and would prefer to do each one manually, tap Scan next or point your camera/scanner at the next barcode in order to carry on scanning.
Seats are always processed in seat order - so the lowest seat number in each range is checked in first.
Products are not checked in automatically with this option. If a Product barcode exists, scan this separately as normal.