Skip to main content

Guide: Scan Tickets

Follow the steps below to scan your Tickets

Create an Access Control Device

  1. Go to the Tools page, click Access Control Devices and then New Device

  2. Enter the details:

    1. Device Name - the device's username that will be used to log in to the Access Control portal

    2. Device Nickname - e.g. myvenue

    3. Device Description - helps identify your devices more easily

      Screenshot 2024-01-12 at 15.20.34.png

    4. Device Password - used to log in to the Access Control portal. It must contain at least 12 characters, including at least one letter, number and special character. Confirm the password underneath

    5. Tags - help identify and group your devices

  3. Click Submit to save your Device

    Screenshot 2024-01-12 at 14.20.43.png

Edit an Access Control Device

If you need to make changes, click Manage on your Devices list, then Edit or Delete the Device.

Scan Tickets with a Camera

Phone or Tablet

  1. Head to the Access Control web page on your device's browser: https://access.line-up.tickets/login

  2. Log in to the portal using your Device Name and Device Password

    Login Line-Up jpeg.jpg

  3. On the camera page, point the camera at the Barcode on the Customer's Ticket

    IMG_8542.PNG

  4. If the page is green and the Barcode has been scanned successfully, you can:

    1. Tap Scan remaining (n) to redeem all the other Tickets (if you have multiple Tickets in the same Transaction). The number in brackets is how many Tickets in the Transaction are still to be scanned. See Group Tickets / Scan Remaining

    2. Scanning is continuous, so you can simply point your camera at the next Barcode to carry on. You do not need to tap Scan next first

Each scan plays a distinct sound (and vibrates, where the device supports it) for a valid scan, a valid scan with Products in the Transaction, a Barcode already scanned, and an invalid Barcode. The result screen shows the seat, Band and Variant, the Customer and Lead Booker Name with the number in the party, the Performance, any Products purchased and every Ticket in the Transaction.

Learn more - Overview & FAQs: Scanning Tickets - Access Control Devices

Barcode Scanner

NOTE - Barcode scanners and readers (e.g. a Zebra scanning device) only work in barcode reader mode, not camera mode.

  1. Connect your phone, tablet or other mobile device to your scanner, either via Bluetooth or a USB cable

  2. Head to the Access Control web page on your device's browser: https://access.line-up.tickets/login

  3. Log in to the portal using your Device Name and Device Password

  4. In the top-right corner of the web page, select the scanner icon

    e5a6517b-17a1-4437-8bd9-31b67aca8c92.png

  5. Using your scanner, scan the Barcode on the Customer's Ticket

  6. Once the Barcode has been scanned successfully, you can:

    1. Tap Scan remaining (n) to redeem all the other Tickets (if you have multiple Tickets in the same Transaction). See Group Tickets / Scan Remaining

    2. Scanning is continuous, so you can simply point your scanner at the next Barcode to carry on. You do not need to tap Scan next first

Enter a Barcode Manually

  1. Head to the Access Control web page on your phone or tablet browser: https://access.line-up.tickets/login

  2. Log in to the portal using your Device Name and Device Password

  3. At the bottom of the page, tap Enter Barcode Manually

    Enter code manually.jpeg

  4. Enter the number underneath the Customer's Barcode and then tap Submit

    Screenshot 2024-01-12 at 14.56.08.png

  5. Once the Barcode has been scanned successfully, you can:

    1. Tap Scan remaining (n) to redeem all the other Tickets (if you have multiple Tickets in the same Transaction). See Group Tickets / Scan Remaining

    2. Tap Scan next to enter the Barcode for the next Ticket

Group Tickets / Scan Remaining

If you have a group booking, the Scan remaining (n) button makes it easier to redeem multiple Barcodes in a Transaction. The number in brackets is how many Tickets in the Transaction are still to be scanned. If you don't want to scan Barcodes one at a time:

  1. If you've scanned the first Barcode in a group booking and it is green (successful), scroll down on that page to see a breakdown of every seat range in that Transaction

  2. If you want to redeem the other Tickets in that Transaction, tap Scan remaining (n) at the bottom of the screen

  3. This opens a confirmation page with a number count, showing the number of Tickets to check in

    NOTE - if the first Ticket you scanned was green, then this number will not include that Ticket.

  4. If you want to adjust this number, tap the minus and plus buttons, or tap the number box and enter your own number on the keypad

NOTES:

  • If you don't want to scan all remaining Tickets at once and would prefer to do each one manually, simply point your camera or scanner at the next Barcode to carry on scanning. Scanning is continuous, so you do not need to tap Scan next first.

  • Seats are always processed in seat order, so the lowest seat number in each range is checked in first.

  • Products are not checked in automatically with this option. If a Product Barcode exists, scan this separately as normal.

Related Articles
Did this answer your question?