Skip to main content

Guide: Manual Check-In

Follow the steps below to check in Customers manually on the Transaction Items List

Go to the Performance

Events page

  1. Go to the Events page and select your Event

  2. Click into the Performance you're checking in for

Box Office page

  1. Go to the Box Office page and select your Event

  2. Click on the Performance you're checking in for


View Transactions

Events page

Once in the specific Performance, click View Transactions

Box Office page

When on the Performance, click View Transactions

To see who is attending the Performance, you can also click Guest List from the same place.


Redeem Barcodes

  1. The Transaction Items List will appear with all Transaction Items for that Performance

  2. Click the redeem button to the right of the item. The icon will then become a tick for the Barcode

  3. If the item doesn't have a Barcode, then a red error icon will appear

  4. To quickly generate a new Barcode, click the row to open the Transaction in the Transaction Details drawer

  5. Click Manage Transaction and then Generate Barcode. You can also generate Barcodes for the whole Order via Manage Order > Generate Barcode on the Order Details View

  6. On the pop-up, click Yes

Did this answer your question?