1. Create a new Access Control Device
a) Go to the Tools page, click Access Control Devices and then New Device
b) Enter details:
Device Name - the device's username that will be used to login to the Scanning App
Device Nickname - e.g. myvenue
Device Description - help identify your devices more easily
Device Password - used for login to the Access Control web app - must contain at least 12 characters including at least one letter, number and special character. Confirm password underneath
Tags - help identify and group your devices
c) Click Submit to save your Device
d) Edit or Delete device if you need to make changes by clicking Manage on your Devices list
2. Scan Tickets - Phone or tablet (with camera function)
a) Head to the Access Control web page on your phone/tablet browser
b) Log into the portal using your device name and password
c) On the camera page, point camera at barcode on the customer's ticket
d) Once barcode has been scanned successfully, tap Scan Next Ticket to repeat process
3. Scan Tickets - Barcode Scanner
NOTE - barcode scanners/readers (e.g a Zebra scanning device) only work on the barcode reader mode, not camera mode.
a) Connect your phone, tablet or other mobile device to your scanner device, either via bluetooth or a USB cable
b) Head to the Access Control web page on your device's browser
c) Log into the portal using your device name and password
d) On the top-right corner of the web page, select the scanner icon
e) Using your scanner device, scan the barcode on the customer's ticket
f) Once the scanner has successfully read the barcode, you can scan the next ticket immediately
4. Enter barcode manually
a) Head to the Access Control web page on your phone or tablet browser
b) Log into the portal using your device name and password
c) At the bottom of the page, click Enter Code Manually
d) Enter the number underneath the customer's barcode and then click Submit
e) Once the barcode has been read successfully, click Scan Next Ticket to repeat process