Learn how to use the lingo of Line-Up - scroll down for the key terms and core concepts of our system.
Account Settings & Tools
The company you are selling tickets from
The roles you can invite your team members to join as, e.g. Admin, Box Office, Finance
The different ways users can pay for your tickets, e.g. Stripe, Cash
Where tickets are sold, e.g Box Office, Call Centre, Website.
Venues
The location for your event
Venue Plans
The design for your venue. Build seats or areas with Reserved Seating or assign capacities with a General Admission plan
The categories for your seats if you have Reserved Seating
Events
The experience you're selling tickets for
The dates and times for your event
Allocations and/or locks on seats if you have Reserved Seating
Labels you can add to events, performances and customers that help filter your event/customer pages
Pricing
The commissions or fees that can be set inside or outside of your prices
The pricing structure for your event
Band
A group of prices
Variant
Type of price, e.g. Full Price, Concession
Set how and when your prices are visible for ticket buyers
Rules and limitations that you can set for tickets, i.e. what should be in the basket in order to check out
Determine how many tickets are sold for each of your Bands. Add prices to seats if you have Reserved Seating or assign capacities if you have General Admission
Ticket Delivery
How you would like your customers to receive their tickets, e.g. E-ticket, Collect at Box Office
When you want your barcodes to be generated and scanned
What your tickets look like to your customers
Custom templates to send to customers, e.g. pre/post-show emails
Transaction-specific data/code that you can insert into your HTML Email and Ticket Templates
The marketing and/or terms and conditions available for your customers to agree to for your events online-booking
On Sale
A device for card payments for Box Office sales Purchase Flows Booking flows that you can use for selling tickets, e.g. Box Office,
Booking flows that you can use for selling tickets, e.g. Box Office, Online Checkout
Channel-specific booking links that you can create and send to users of your choice Products Up-sells for your event, e.g. Programme, Pre-show drink
A tool you can use to select multiple seats on a Reserved Seating Venue Plan
Customers
Devices that you can use to scan and redeem tickets
All transactions/orders for a performance, listed by customer
A list of all emails sent, filterable by date and customer
Reporting
Individual aggregates of data that can be displayed as a table or chart
Groups of reports arranged in a customisable grid
Auto-sends for a report, according to a schedule of your choice
Line-Up Network
A series of URLs that relate to data, which third-party agents integrate with. This is what they use to see and use data they have been given access to, i.e. to be able to sell tickets for an event
The different tracking events via the Line-Up Purchase Flow