Learn how to use the lingo of Line-Up - scroll down for the key terms and core concepts of our system.
Account Settings & Tools
The company you are selling Tickets from.
The fixed Roles you can invite your team members to join as, e.g. Owner, Admin, Box Office, Box Office Admin, Finance.
Roles you build yourself, setting exactly what each one can see and do. Managed by Owners and Admins from the Settings menu.
A restriction on an individual User, limiting them to certain Purchase Flows and so to the Events, Channels and Transactions connected to them.
The different ways Customers can pay for your Tickets, e.g. Stripe, Cash.
A device for taking card payments on Box Office sales.
Where Tickets are sold, e.g. Box Office, Call Centre, Website.
Venues
The location for your Event.
The design for your Venue. Build seats or areas with Reserved Seating or assign capacities with a General Admission plan.
The categories for your seats, if you have Reserved Seating.
A Block on a Reserved Seating Venue Plan whose seats must be purchased together online, for example a theatre box or a dining table.
A Block on a Reserved Seating Venue Plan that sells a General Admission space. Customers select the area and are taken through the standard GA Ticket selection process.
A Reserved Seating Venue Plan that also contains one or more General Admission Blocks, for example seated tiers with a standing pit.
Events
The experience you're selling Tickets for.
The dates and times for your Event.
Allocations and/or locks on seats, if you have Reserved Seating.
Labels you can add to Events, Performances and Customers that help filter your Event and Customer pages. Tags can also be used in conjunction with Visibility Rules.
Pricing
The commissions or fees that can be set inside or outside of your prices.
The pricing structure for your Event.
Band
A group of prices.
Variant
Type of price, e.g. Full Price, Concession.
A different Tax Rate applied to an individual Variant on a Price Table, instead of the Organisation default.
A discounted price for individual Tickets and Products, assigned to Variants on the Price Table.
A reduction applied to the total value of a Customer's basket, once the Delivery Method has been selected. Reported as an Add On.
The code a Customer enters to apply a Discount. One Coupon Code can only belong to one Discount.
Set how and when your prices are visible for Ticket buyers.
Rules and limitations that you can set for Tickets, i.e. what should be in the basket in order to check out.
How many Tickets are sold for each of your Bands. Add prices to seats if you have Reserved Seating or assign capacities if you have General Admission.
Ticket Delivery
How you would like your Customers to receive their Tickets, e.g. E-ticket, Collect at Box Office.
When you want your Barcodes to be generated and scanned.
What your Tickets look like to your Customers.
Custom templates to send to Customers, e.g. pre/post-show emails.
Transaction-specific data/code that you can insert into your HTML Email and Ticket Templates.
The marketing and/or terms and conditions available for your Customers to agree to when booking for your Events.
On Sale
Where Customers purchase Tickets on your Website.
Booking flows that you can use for selling Tickets, e.g. Box Office, Online Checkout.
Channel-specific booking links that you can create and send to Customers of your choice.
Upsells for your Event, e.g. Programme, Pre-show drink.
A tool you can use to select multiple seats on a Reserved Seating Venue Plan.
Where you can gather information from your Customers, either during or post-purchase.
Orders & Transactions
An individual record of sales activity for Tickets, Products and other items, with its own reference and status.
A group of one or more Transactions placed together, including any Refund or Exchange Transactions made against them.
A consolidated view of the current state of an Order, showing only live items. Voided and refunded items are netted out.
The drawer that opens when you click a Transaction, showing the details of that individual sale and the actions you can take on it.
Combining separate Orders for the same Customer into one, so they can be managed and delivered together.
The screen shown when starting a Refund or Exchange, where you tick the items to be returned before continuing to the Basket.
Customers
All Transactions for a Performance, listed by Customer.
A list of all emails sent, filterable by date and Customer.
The tab on a Customer or Transaction showing the emails sent to that Customer.
Attendee Management
Devices that you can use to scan and redeem Tickets.
Redeeming Barcodes for a Performance without using a scanner.
One row per guest for a Performance, with their Form responses and contact details.
Reporting
Individual aggregates of data that can be displayed as a table or chart.
Groups of Reports arranged in a customisable grid.
Auto-sends for a Report, according to a schedule of your choice.
Line-Up Network
A series of URLs that relate to data, which third-party agents integrate with. This is what they use to see and use data they have been given access to, i.e. to be able to sell Tickets for an Event.
Third-party systems can integrate with our API and we can integrate with theirs.
The different tracking events via the Line-Up Purchase Flow.