What is an Event?
An Event will be the main attraction that a Customer will purchase Tickets to attend.
Within Line-Up, the Event page is where you create and manage your Performances, Prices and Allocations and Locks (if you have Reserved Seating). It is also where you activate your Delivery Methods, Opt Ins and Customer Forms.
What can I do on the Event Info page?
It is where you can enter the details for your Event, including Booking Info, Location and which Channels have access, amongst others.
Learn more - Guide: Create an Event
FAQs
Why isn't my image uploading?
Why isn't my image uploading?
This is either because:
The file size is too large, so you just need to resize the image.
It contains too much "metadata". You may need to strip the image using editing software, or you can try tinyPNG who can optimise the image for you.
If you have tried the above and are still having issues, please contact Support.
How do I activate the Event Info page for my Booking Flow?
How do I activate the Event Info page for my Booking Flow?
By adding /info to the end of your Event-specific URL, after the Event ID.
For example:
What is the Image Carousel and how can I use it for my Booking Flow?
What is the Image Carousel and how can I use it for my Booking Flow?
A selection of images that you can upload and use for an Event Info page on your Online Booking Flow.
To upload images for your Carousel, go to the Artwork & Media section:
You can either drag your image files into the upload area, or click Browse to upload to make your image selection.
For each image, you can add alt text for accessibility, delete the image, or move the image up or down in the list:
Here's an example of how the Carousel appears on an Event Info page on the Online Booking Flow:
NOTES:
Images must be a maximum of 1MB.
The images will appear in the Carousel in the order they appear on the list. Use the up/down arrows to modify the image position in the Carousel.
How can I use the Event List page?
How can I use the Event List page?
By enabling your Website Channel on the Event's Info Page.
To see your Event List page, this will be your subdomain without any /info or /event in the URL.
NOTE - you may want to remove the Website Channel from the Info page once the final Performance has finished, otherwise it will continue to show on the Event List page, even if you have removed the Channel from Performances.
I'm using the Event List on my website to take Customers to each Event. How do I link them to the Info Page, rather than the Calendar Page?
I'm using the Event List on my website to take Customers to each Event. How do I link them to the Info Page, rather than the Calendar Page?
Contact Support and we can enable that for you.
With that feature enabled, clicking on the Book Now button would take you to the Event's Info Page:
Can I copy an Event?
Can I copy an Event?
Yes - use the Copy Event icon on the Events list. This creates a new Event with the original's settings, which you can then edit.
NOTE - Performances and Availability are not copied. These must be created in the new Event once it exists.
Learn more - Guide: Copy an Event
How do I archive an Event?
How do I archive an Event?
Click Manage on the Event, go to the Info tab and click Archive. This removes the Event from the automatic filter on your Events list, and you can unarchive it at any point.
Learn more - Guide: Manage & Archive Events