What is a Price Table?
The pricing structure for your Event. It's the first step in creating your prices.
You can have various Price Tables depending on your types of prices or booking periods.
Learn more - Guide: Create & Manage a Price Table
What is a Band?
The tiers or levels of your pricing. It is a way of grouping your prices and controlling how many of each tier attend the Performance.
Create as many Bands as you like and select a colour to help specify the Band.
If you have a General Admission Venue Plan, you may wish to have just one General Admission Band - but you can have multiple Bands if you want different groups of prices with different amounts of Tickets to sell.
If you have Reserved Seating, you may wish to have Bands such as A/B/C or Premium/Standard/VIP, with different price levels.
What is a Variant?
The types of price within a Band.
It is a way of categorising your prices, e.g. Full Price, Concession, VIP.
Create as many Variants as you like and then enter the prices for your Variants, per Band.
FAQs
Can I download my Price Table?
Can I download my Price Table?
Yes, you can download a CSV via the Download button:
On the pop-up, you can choose to view all Channels or specific ones.
The CSV file will be formatted with the colours of your Bands and Inside/Outside Adjusters, with a separate sheet for Discount Mode.
What shall I do once I've made changes to my Price Table?
What shall I do once I've made changes to my Price Table?
Once you're happy, click Publish & Make Active.
If you'd like to make any changes after publishing, click Duplicate As Draft, which will create a new Draft version of the table.
How do I add a Discount to my prices?
How do I add a Discount to my prices?
You'll just need to create your Discount first via the Discounts page, where you can also set up the Coupons for your Discount. Once that is created, you can toggle Discount Mode to assign it to Variants.
Learn more - Guide: Add Discounts to Prices
Why are my Performances showing as Sold Out on the Calendar?
Why are my Performances showing as Sold Out on the Calendar?
The Channel has access to the Event Info and the Performances, but it also needs access to the Variants on the Price Table to detect available Tickets.
How are my Bands shown in the Online Booking Flow?
How are my Bands shown in the Online Booking Flow?
Bands appear as price filters at the top of the Performance. Bands that share the same price, colour and Band Description are combined into a single filter automatically; if any of those differ, the Bands are shown separately.
An All button sits alongside the filters. When a Customer has selected a Band, clicking or tapping All clears the filter and shows every seat on the Venue Plan again.
Bands where every seat has sold can be shown in the legend greyed out and unselectable, with the hover text sold out. This is off by default; contact Support to switch it on.
How do I add Adjusters to my prices?
How do I add Adjusters to my prices?
You'll need to create your Adjuster first via the Tools page. You can set a fixed or percentage rate, and then assign it to the applicable Variants. You can also manually change the Adjuster by clicking on the cell containing the price for that Band/Variant combination.
Learn more - Overview & FAQs: Adjusters
Why are my old prices showing after I updated the Price Table?
Why are my old prices showing after I updated the Price Table?
You may not have published the Price Table and it's currently in Draft.
When you go into the Price Table, you may see Version [X] - Draft, and by clicking on the dropdown you can see which Price Table is currently Active. Click Publish & Make Active and your new prices will be live.
Can I copy a Price Table?
Can I copy a Price Table?
Yes, either to the same or a different Event.
This will copy the most recently published version of the original Price Table. It is not possible to copy a draft version.
Go to the Prices tab and you'll see your Price Tables
If you have a lot of Price Tables, use the Search function to find the one you want to copy
Click the 3 dots to the right of the Price Table and click Copy Price Table
On the pop-up, select the Event you'd like to copy the Price Table over to. This can be the same Event or a different one
Enter the Name and Description of this new Price Table
Click Copy and it will take you to the new Price Table on the relevant Event page. This will create a published, active version of that Price Table
Can I set up Access Prices?
Can I set up Access Prices?
Yes, we have an entire section on Access Customers.
Learn more - Overview & FAQs: Access Prices & Tickets
Can I delete Variants and/or Bands?
Can I delete Variants and/or Bands?
Yes, you can delete Variants or Bands. Existing Transactions keep the Name and Price they were sold at, as they are tied to the Price Table version at the time of sale. When you make any changes to the Price Table, it creates a new version.
I'm changing what a Variant is. Should I rename it or create a new one?
I'm changing what a Variant is. Should I rename it or create a new one?
Create a new Variant. A Variant's Name is shared across every version of the Price Table, so if you rename a Variant, existing Transactions will show the new Name too, even though the Customer bought and paid for the original item. Prices are not affected: each Transaction keeps the Price from the Price Table version that was active at the time of sale.
If you're selling something different, add a new Variant with its own Name and Price, then remove the Channels from the old Variant (or delete it) so it can no longer be sold. Existing Transactions on the old Variant keep their original Name and Price.
Only rename a Variant when the item itself isn't changing, e.g. fixing a typo.
Is there a character limit for Band and Variant Descriptions?
Is there a character limit for Band and Variant Descriptions?
Yes, 750 characters.
How do I apply a reduced VAT rate to certain Performances?
How do I apply a reduced VAT rate to certain Performances?
Create a child Variant with the reduced Tax Rate and set the prices to reflect the lower VAT.
Then control which Performances use this Variant, either by assigning a dedicated Price Profile to those Performances, or by adding Visibility Rules to the Variant so it only appears for Performances within the eligible date range.
Learn more - Guide: Create & Manage a Price Table
A Customer bought a Ticket before the VAT reduction. Can they get the lower price?
A Customer bought a Ticket before the VAT reduction. Can they get the lower price?
Yes. Use an Exchange to the same seat to move the Ticket from the original Variant to the new reduced-rate Variant. The system will calculate the price difference, and you can then refund the Customer accordingly. The reduced-rate Variant must be published and active before you can exchange into it.
Learn more - Guide: Exchange to Same Seat
What happens when the reduced VAT period ends?
What happens when the reduced VAT period ends?
If you used Visibility Rules with a date range, the reduced-rate Variant will automatically stop appearing for Performances outside that range.
If you used a dedicated Price Profile, either disable the Channels on those reduced-rate Variants, or apply a different Price Profile that uses the same Venue Plan.