How do Discounts work?

There are two types of Discount on Line-Up:

Item Discounts - discounted prices for individual Tickets and Products
Basket Discounts - a reduction applied to the total value of a Customer's basket

Use an Item Discount when you want to discount specific individual Tickets or Products.

Use a Basket Discount when you want to discount based on overall basket value (e.g. £5 off when you spend £50).

Both types are managed from the Discounts page. They can both be applied checkout automatically on your selected Channels or triggered by Coupon entry, depending on how you set up the Discount.

What is a Coupon?

The code that your customers will enter when applying a discount - this is different to the name of your Discount as a whole.

Coupons work the same way for both Item & Basket Discounts:

You can have as many Coupons as you like per Discount, with different Start and End times if you wish.
You have the choice between uploading them, creating them manually or having them automatically generated.

NOTE - a single, unique Coupon Code can only be attached to one Discount. It is not possible to use the same Coupon Code for multiple Discounts (i.e. XMAS26 can only be connected to one Discount).

FAQs

Why isn't my Discount working?

It could be because:

The correct Channels have not yet been enabled.
The Coupon Code is valid for a different date.
It has not yet been added to the Price Table for your Event/Performance.
There are Visibility Rules or Basket Validation Rules on the Price Table that are blocking it from working.
It hasn't been linked to the Performance you're looking at (if you are using Performance Linking).
If it is a Basket Discount that is tied to Visibility Rules (such as Multi-Event), this will apply after the Delivery Method is selected.

How do I add a Discount to my prices?

You'll just need to create your Discount first via the Discounts page, where you can also set up the Coupons for your Discount. Once that is created you can toggle 'Discount Mode' on your Price Table and assign it to Variants.

Do I need to link my Discount to Performances?

No, only if you want to limit it to work with certain Performances.

Once you've created your Discount and added it to your Price Table, it will be enabled for all Performances unless you link it to specific ones on the Performances page. If you want it to work on all Performances, leave it unlinked.

If, however, you have previously linked the Discount to specific Performances on another Event, you will need to link it to new Performances in order for it to work.

How can I unlink a Discount from a Performance?

Either individually by going to the Linked Performances section on the Discount's Visibility Page; or in bulk on the Performances page via the Action Bar by selecting multiple Performances.

Can I have the Discount only apply to selected tickets?

Only if they are different Variants. When a Discount Code is entered, it will apply to the basket as a whole and change any Variants with a linked Discounted price.

Why am I not seeing fees on my Discounted Tickets?

You may not have assigned Adjusters on the Price Table in Discount Mode. Even though you have assigned an Adjuster on the standard Price Table, you will still need to assign them for its discounted counterpart.

Why isn't the Discount showing for my Variants?

You may not have assigned Channels for the non-Discounted Variant on the Price Table. As well, ensure you have given Visibility to that Channel on the Discount's Main Page.

How do I add Coupon Codes to a Discount URL?

By adding &PROMO= followed by your coupon code. You can add as many of these as you like into the URL.

Example URL with multiple coupon codes:

https://tickets.mytheatre.com/event/271?PROMO=JULY24&PROMO=CAST&PROMO=GROUP10

Can I report on Discounts and specific Coupon Codes?

Yes, you can report on Discount Name, Value and Total.

While you can report on the Discount at large, it is not possible to report on Coupon Codes. However, you can run an export of Coupon Codes on the Coupons tab via your Discounts page. This will show:

Coupon Code
Uses remaining
Valid From Date
Valid To Date

When setting a number of times a coupon can be used, is this per Order or per Ticket?

Per Order. If you'd like to restrict the number of Tickets a Discount can be applied to, you can set a Basket Validation Rule on your Price Table.

I've added a Discount to my Price Table but it's not taking the correct amount off a price.

If you have checked the Discount itself and the Discount Rate is correct, then please send the Discount and Price Table to Support so we can diagnose.

In the meantime, you can overwrite the Discount price itself by clicking on the price cell and manually changing the price.

Why is there no Adjuster on my Discounted tickets?

Even though there is an Adjuster on the full price Variant, you'll still need to apply it on the Price Table in Discount Mode. See our Guide for more details.

Can I reuse limited-use Coupon Codes after a refund?

Once a limited-use Coupon Code is redeemed, it will not be able to be used again, even if the Order is refunded.

If you require to use the Coupon Code again, you can increase the uses on the Coupon's page in Line-Up.

Can I use the same Coupon Code across multiple Discounts?

No, a Coupon code must be unique to the Discount. It is not possible to use the same Coupon code for different Discounts.

Overview & FAQs: Discounts