Create a Price Table

Go the Events page and select your Event
Click the Prices tab, which will take you to the Price Tables page
Click New Price Table
Add a Name and Description
Tax Rate - select either Default or a Custom Tax Rate
Click Submit and you'll get taken to your Price Table

NOTE - If you make any changes to your Price Table then you must click Save before leaving the page, otherwise changes will be lost.

Bands

Click New Band on your Price Table
Enter a name
Select a colour for the Band from the colour chart

Add a description (optional) by right-clicking on a Band and clicking Band Settings.

You can then see this description on the Band by hovering over the lines icon on the Band name

NOTE - A description must be at most 750 characters.

Variants

Click New Variant
Enter a name
Enter the price for your Variant per Band by clicking on the individual cell

NOTE - All prices are automatically set to n/a ('not applicable').
If you'd like to there to be no price for a Variant/Band then you can keep it as n/a.
Add an optional description by right-clicking on a Variant and clicking Variant Settings. Enter description and then click Done

NOTE - A description must be at most 750 characters.

Channels

Right-click on a Variant and click Manage Channels
On the pop-up, either click the dropdown and select Channels, or type into the search box to find a Channel.
Hover over the Channel icon to see the Channels that have been added

Adjusters

Right-click on a Variant and then click Manage Adjusters
Select your Adjusters on the pop-up and then click Add Selected Adjusters
Click the down arrow on the Variant to see the Adjusters you've added and their fees per Price Band
To override an Adjuster for a price, click on the individual Adjuster cell, underneath the Variant price
To recalculate a Percentage Adjuster, click the Recalculate button which will adjust the price of the Adjuster fee according to the new Variant price

Apply a Reduced VAT Rate

NOTE - This will be live in the first week of June 2026

If your Event spans a period where a temporary reduced VAT rate applies (e.g. a UK VAT relief period), you can set up a child Variant so that Performances during the eligible months are sold at the lower rate, while all other Performances remain at the standard rate.

Open your Price Table and click Duplicate as Draft if the table is currently Active
Click New Variant to create a new Variant
Name it clearly so it is easy to identify, e.g. Full Price (Reduced VAT)
Enter the prices for each Band. These should reflect the lower face-value ticket price under the reduced VAT rate
Set the Tax Rate on this Variant to the reduced rate (e.g. 5%)

NOTE – Repeat this for every Variant that needs the reduced rate (e.g. Concession, VIP). Each parent Variant should have its own reduced-rate child Variant.

Control Visibility for the Relevant Performances

You need to make sure that the reduced-rate Variant only appears for Performances during the months the lower VAT rate applies. There are two ways to do this:

Option A – Use a dedicated Price Profile

Create a new Price Profile that includes only the reduced-rate Variants
Assign this Price Profile to the Performances that fall within the eligible period
The standard-rate Variants should remain on the default Price Profile for all other Performances

Option B – Use Visibility Rules on the Variant

Right-click on the reduced-rate Variant and click Manage Visibility
Add a Visibility Rule that restricts the Variant so it is only visible for Performances within the eligible date range
Add an inverse Visibility Rule to the standard-rate Variant so it is hidden during the same period. This will prevent Customers from seeing both options at the same time

For more on Visibility Rules, see Overview & FAQs: Visibility Rules

Discounts

Click the Discount Mode toggle
Click Assign Discounts
On the pop-up, either click the dropdown and select Discounts, or type into the search box to find a Discount
Select which Variant(s) to apply the Discount to
Click Done and you'll see the discounted price per Band

Adjusters on Discounts

Adjusters are not automatically assigned for Discounts, as they may not apply.
You will need to assign the Adjuster to the Discounted Variant if you want it to be Reported or paid for by the Customer.

To add Adjusters to Discounts, right click on the Discount Variant and click Manage Adjusters
1. To override a Discount/Adjuster price, click on the individual cell and enter the new price.

Save, Review & Publish

Click Save after you've made your changes.
NOTE - You must save any changes you've made before progressing. If you click Review and Publish without saving, the changes will not be saved/published
Click Review
Check the details are correct for your prices, including the Gross, Tax and Net figures
You can View as Channel to see what prices and tickets they have enabled
If you want to make changes, click Back to Edit. If not and the Price Table is ready to go, click Publish & Make Active

Changes to an Active Price Table

Click Duplicate as Draft and make edits to a new version of your Price Table
Once that's edited and published then that will replace the previously published version.

To view all versions of your Price Table - Draft, Archived and Active versions - click the dropdown on the top left

Download Price Table

You can download a CSV via the Download button:
On the pop-up, you can choose to view as all Channels or specific ones
The CSV file will be formatted with the colors your Bands and Inside/Outside Adjusters. As well as a separate sheet for Discount Mode