Create a Voucher Product
A Voucher is created as a Product with the Voucher Type. Most of the set-up is the same as for any other Product - this guide covers the Voucher-specific steps, with links to the full Product guide for the shared ones.
Select Products on the left hand side and then New Product
Add Details
Name
Description
Type - select Voucher from the dropdown
Image - jpg or .png image (no larger than 1MB)
Inventory - Set a stock level of the Product or select Unlimited inventory
Available for Standalone Purchase? - tick this box if you'd like to sell the Voucher Product by itself
Tags - for internal use, these will appear in your Product list
External ID - for internal use, a unique identifier for the Product
Voucher Settings - enter Voucher Name and Days Valid For (how long you would like the Voucher to be valid for until it expires)
Submit your Product
Create a Price Table
Set up the Price Table for your Voucher in the same way as for any other Product - add your Bands and Variants, enter the Variant prices, add Channels and any Adjusters or Discounts, then Save, Review & Publish.
Learn more - Guide: Create a Product
Visibility
On the Visibility tab, select which Channels the Voucher will appear for, and link it to specific Performances if you want to limit where it's sold. These steps are the same as for any other Product - see the Guide: Create a Product for full instructions.
Create a Refund Voucher Rule
NOTE - if you would like to create a Refund Voucher, add a Transaction Type Rule so the Voucher only appears on Return Transactions. See the guide below for full instructions.
Learn more - Guide: Refund to Voucher
Create Ruleset - on the Visibility tab on the Product, scroll down and enter the following:
Name
Description
Type - either All Rules must apply or At least one Rule must apply
Select the Rule options: Transaction, type, is, then Sale or Return
Click Save Ruleset to apply the Rule
Other Rule types - Performance and Price Band - work in the same way as for any other Product.
Activate Print Rules on the Delivery Method
To deliver the Voucher to your Customer, activate Print Rules on the Delivery Method under the Event's Settings tab.
NOTE - if you want to sell the Voucher as an upsell, make sure you activate Print Rules for the same Delivery Method that's been activated on the Event. Any Ticket Template attached to the Delivery Method will need Product Merge Tags in order for the right info to appear for the Customer.