What is a Delivery Method?
The type of ticket delivery you would like for your events, e.g. E-tickets or Post.
It is where you can set how and when you would like your customer to receive emails and tickets.
When you create a Delivery Method, you can:
Add an Email Sequence and select the Email Templates to attach
Choose whether to attach tickets to emails
Choose what contact details are required from your customers at checkout, i.e. whether address and/or phone number is required
How do I make a Delivery Method live for my Event?
By activating it on the Event page on the Settings tab. Here you can choose the Ticket Template you want to use and set Barcode Scanning rules.
See our Guide for full instructions.
NOTE - you will need to do this in order for the Delivery Method to appear in your Booking Flow.
FAQs
Can I change the set-up of my Delivery Method after my Events have gone on sale?
Can I change the set-up of my Delivery Method after my Events have gone on sale?
Yes, but those changes will only apply to future bookings.
Customers will receive their emails/tickets according to the templates and schedules that were in place at the time of their booking, so any changes will only apply to future orders that take place after the Delivery Method has been updated.
Can I change the emails that are sent to the customer after they've made an Order?
Can I change the emails that are sent to the customer after they've made an Order?
When an Order is made, emails are then sent according to the Email Sequence that was set at the time of booking.
E.g. if a pre-show email is scheduled to send 24 hours before the Performance, even if you amend this sequence on the Delivery Method, it will not pull through onto existing orders.
However, you can change the HTML within the Email Template up to the point the Email is sent, plus use the Email Order function on an Order page to manually send the customer specific emails.
What is an Event-specific Delivery Method?
What is an Event-specific Delivery Method?
A Delivery Method that is customised for a single Event, as opposed to one that you can use across multiple events.
It contains Email Sequences and Templates designed specifically for an Event, with Event-specific Print Rules.
Learn more - Guide: Event-Specific Delivery Method
Can I deactivate Delivery Methods for my Event?
Can I deactivate Delivery Methods for my Event?
Yes, on the Settings Tab on the Event Page, where you can activate and deactive Delivery Methods.
However, this will only be disabled on the Booking Flow. It will not affect any Email Sequencing.
Learn more - Guide: Create a Delivery Method