What is a Delivery Method?
The type of Ticket delivery you would like for your Events, e.g. E-tickets or Post.
It is where you can set how and when you would like your Customer to receive Emails and Tickets.
When you create a Delivery Method, you can:
Create an Email Sequence and select the Email Templates to attach
Choose whether to attach Tickets to Emails
Choose what contact details are required from your Customers at checkout, i.e. whether address and/or phone number is required
Learn more - Guide: Create a Delivery Method
How do I make a Delivery Method live for my Event?
By activating it on the Event page on the Settings tab. Here you can choose the Ticket Template you want to use and set Barcode scanning rules.
NOTE - you will need to do this in order for the Delivery Method to appear in your Booking Flow.
FAQs
How do I turn off email confirmations for my Event?
How do I turn off email confirmations for my Event?
By either removing the Email Template from the Delivery Method it's attached to, or deactivating the Delivery Method as a whole on the Event Settings page.
If it's a specific Channel you'd like not to receive Emails, then you can always remove the Channel from the Delivery Method.
Can I change the set-up of my Delivery Method after my Events have gone on sale?
Can I change the set-up of my Delivery Method after my Events have gone on sale?
Yes, but those changes will only apply to future bookings.
Customers will receive their Emails and Tickets according to the Templates and schedules that were in place at the time of their booking, so any changes will only apply to future Transactions that take place after the Delivery Method has been updated.
Can I change the emails that are sent to the Customer after they've made a Transaction?
Can I change the emails that are sent to the Customer after they've made a Transaction?
When a Transaction is made, Emails are then sent according to the Email Sequence that was set at the time of booking.
E.g. if a pre-show Email is scheduled to send 24 hours before the Performance, even if you amend this sequence on the Delivery Method, it will not pull through onto existing Transactions.
However, you can change the HTML within the Email Template up to the point the Email is sent, plus use the Email button on a Transaction to manually send the Customer specific Emails.
Can one email cover every Ticket in the Order, not just one Transaction?
Can one email cover every Ticket in the Order, not just one Transaction?
Yes. By default an Email Template lists the Tickets on the Transaction it is sent from. To cover every Ticket in the Order - for example after an Exchange has split the Tickets across Transactions - your Template needs to loop over the Order's Tickets rather than the Transaction's.
What is an Event-specific Delivery Method?
What is an Event-specific Delivery Method?
A Delivery Method that is customised for a single Event, as opposed to one that you can use across multiple Events.
It contains Email Sequences and Templates designed specifically for an Event, with Event-specific Print Rules.
Learn more - Guide: Event-Specific Delivery Methods
Can I deactivate Delivery Methods for my Event?
Can I deactivate Delivery Methods for my Event?
Yes, on the Settings tab on the Event page, where you can activate and deactivate Delivery Methods.
However, this will only be disabled on the Booking Flow. It will not affect any Email Sequencing for existing Transactions.
Can I change the Delivery Method on a completed Transaction?
Can I change the Delivery Method on a completed Transaction?
No, it is not possible to edit details on a completed Transaction.
The Edit Transaction option is only possible on a Reservation, where you can update Ticket, Customer and Delivery details.
If you have completed a Transaction and want the Customer to receive different Emails or Tickets, then you can:
Use the Email shortcut button on the Transaction to manually send them a specific Email
Exchange the Tickets to the same seats, choosing the new Delivery Method on the Exchange Transaction
Refund the Transaction and put it through again with a different Delivery Method