What User Roles are in Line-Up?
You can control what data users can see and manage on Line-Up by assigning specific user roles.
This is for Events, Orders, Purchase Flows and Reporting.
If you have Reserved Seating, then you can also use this to control who can allocate seats and assign price bands.
You can invite your team members to join your Organisation as one of the following:
Owner - has full access to all data
Admin - full access to data but cannot edit the Owner's User Permission
Event Manager - access to data apart from Box Office, live orders and customers
Box Office - access to Box Office and Orders pages
Box Office - Admin - access to Box Office, Orders and can allocate, reband and change seat types
Finance - access to Reporting only
FAQs
Can I restrict a User's access to certain Purchase Flows?
Can I restrict a User's access to certain Purchase Flows?
Yes, on the Settings page.
NOTE - this will restrict what data the user can see. So if you lock a user to a certain Purchase Flow, they will then only be able to see the Events and Channels connected to it, along with Orders that have only been made through the Channel(s) connected to that Purchase Flow.
Go to the Settings page and then the Team Settings tab
Click the pencil icon next to the user
On the pop-up, click the toggle next to Would you like to restrict their access to certain purchase flows?
Select the Purchase Flow from the dropdown and click Apply
I have invited users but their link isn't working.
I have invited users but their link isn't working.
This may be because:
The link was sent over 30 days ago, in which case it will no longer be valid. Please try removing the pending invitation and creating the user again.
The user previously had access and has since been removed. If you think this is the case please contact Support with the email address that you are trying to add and we can investigate.
The browser is in incognito/private mode - the link will only work in a regular browser.
Their password is not long enough - it must be a minimum of 12 characters.
A user cannot log in.
A user cannot log in.
If they already have an account and their password is not working, please ask them to click Forgot Password on the login page and they can reset their password.
If they still cannot log in once they've done this, please contact Support with their email address and we can investigate.