NOTE - This will mean that these seats will only be available to Access customers via the Website booking flow.
Find Venue Plan
Go the Events page and select your Event
Click the Availability tab and select the the Venue Plan that your Event is using
Create Availability Status
Click New Status
Select seats on your Venue Plan - either:
Click on individual seats
Select multiple seats by holding the shift button on your keyboard and use the Paintbrush to drag across rows/areas of seats
To remove any seats you have selected, hold shift + command and you can use the Eraser to remove multiple seats
Add Details
Availability Status Name
Colour - select using the colour chart
Channels - which Channel does this availability status apply to?
NOTE - In order for Access customers to book these tickets for themselves, your Website/Online Channel will need to be selected
Channel Access - select Seats only available to selected Channels - this will create an Allocation of those seats to the Channels you have selected, i.e. your Website Channel
Advanced Settings - optional, set activation and/or deactivation schedule and choose the date/time options from the dropdown
Tags - limit Availability Status to Customers with your specific Access Tag. Type and select your Tag from the dropdown
Click Save Availability Status
Assign Availability Status to Performances
Select the Performances tab on your Event
Use the Filter bar to find the next to the Performances you want to add Status to
Tick the left boxes (click the top-left box to select all Performances on that page)
Select the 3 bars icon on the Action Bar
NOTE - The Select all function on the Action Bar will not work when assigning an Availability Status, as we can't guarantee that you have picked the same Venue Plan across all performances.
However, you can still select all performances on a page by clicking the box in the top-left of the Performances page.
Select your Availability Status from the pop-up
Click Apply to Selected Performances and Submit
NOTES:
If, after assigning to Performances, you edit an Availability Status via the Venue Plan Availability list, then you will need to re-assign to Performances.
This is because you will have made changes to the original Availability Status, not the Performances attached to it.
If you'd like to add or edit this Availability Status per Performance, you can Change Seat Availability via the Box Office.