How do I create and sell a Voucher on the Box Office page?
By creating a Voucher as a Product. You can then sell it as you would a normal Product in Box Office, either as a Standalone Product or as an upsell after adding Tickets to the basket.
Learn more - Guide: Create a Voucher
How are Vouchers redeemed?
By creating a Voucher Payment Method. This will then show as an option in Box Office and on your Website (if you've added those as Channels), where the User or Customer can enter their Voucher code.
Box Office
Online Booking Flow
Learn more - Guide: Create a Payment Method
FAQs
How do I report on Vouchers?
How do I report on Vouchers?
If you'd like to report on specific Voucher codes and balances, create a Vouchers Report. This will also show you the Credit, Debit, Net and Expired Value of your Vouchers.
If you'd like to report just on sales of Voucher Products, create a Transactions Report.
NOTE - as Voucher Products aren't connected to Performances, they won't appear in a Performances Report.
Another option when looking for Voucher sales is the Vouchers page, where you can browse and manage Vouchers.
Learn more - Voucher Remaining Amounts
How do I check the status of a Voucher?
How do I check the status of a Voucher?
By going to the Tools page and the Vouchers section, where you can browse and manage Vouchers:
Go to the Tools page and click Vouchers
Check the status of your Vouchers. If it has a tick, it's still valid; if it has a cross, it has expired
To find a specific Voucher, search for the Voucher code at the top of the page
Click into a Voucher to see the Transactions that have used it. Click the Transaction ID to open the Transaction in the Transaction Details drawer
On the Summary tab you can see the Voucher item and its details
Can I extend the expiry of a Voucher?
Can I extend the expiry of a Voucher?
It's not currently possible to extend expired Vouchers.
However, what you can do is refund the Voucher Transaction to another Voucher:
Open the Transaction that sold the Voucher, click Manage Transaction and then Refund. On the Box Office Settings pop-up, select the Channel and click Save
On the Select Items screen, tick the Voucher Product and click Continue
In the Checkout, click Add Products or Vouchers beneath the Basket. On the Products page, click Refund to Voucher on the Voucher Product
This adds a new Voucher item to the Basket to balance against the Voucher you are returning. Click Continue
On Order Options, select the Delivery Method for the Refund
Continue to the payment page. As there is no payment to take, click Complete Transaction
Learn more - Guide: Refund to Voucher
Can I include Voucher information in Email Templates?
Can I include Voucher information in Email Templates?
Yes, you can include the Voucher Name, Code, Expiry Date and Initial Balance.
Learn more - Full List of Merge Tags