How do I create and sell a Voucher on the Box Office page?
By creating a Voucher as a Product - see instructions here.
Then you can sell it as you would with a normal Product in Box Office, either as a Standalone Product or as an upsell after adding tickets to the basket.
How do are Vouchers redeemed?
By creating a Voucher Payment Method. This will then show as an option in Box Office and Website (if you’ve added those as Channels), where the user can enter their Voucher code.
FAQs
How do I Report on Vouchers?
How do I Report on Vouchers?
If you'd like to report on specific Voucher codes and balances, create a Vouchers Report. This will also show you Credit, Debit, Net and Expired Value of your Vouchers.
If you'd like to report just on sales of Voucher products, then create an Orders Report.
NOTE - As Voucher products aren't connected to performances, these won't appear in a Performances report.
Another option when looking for Voucher sales is via the Vouchers page, where you can browse and manage Vouchers.
Learn more - Example Reports: Voucher Report
How do I check the status of a Voucher?
How do I check the status of a Voucher?
By going to the Tools page and the Voucher section, where you can browse and manage Vouchers. Follow these steps:
Go to the Tools page and click Vouchers
Check the status of your vouchers:
If has a tick, then it's still valid
If it has a cross, then it has expired
To find a specific voucher, search for the Coupon code at the top of the page
Click into a Voucher to see transactions that have used the voucher. Click the Transaction ID to be taken to the Order page
On the Order page, scroll down to the basket to see details. Click View to see the Voucher details
Can I extend the expiry of a Voucher?
Can I extend the expiry of a Voucher?
It's not currently possible to extend expired vouchers.
However, what you can do is refund the Voucher order to another Voucher:
On the Order page, click Refund and choose the Channel you'd like to do the sale through
On the payment page, click Add Products or Vouchers
This will take you straight to the Products page in Box Office, where you can click Refund to Voucher on the Voucher Product
This will add the Voucher item to the basket to balance against the Voucher you're returning. Click Continue
Continue to Order Options and select the correct Delivery Method for the refund
Continue onto the payment page and as there's no payment to be taken, click Complete Transaction
Can I include Voucher information in Email Templates?
Can I include Voucher information in Email Templates?
Yes, you can have the Voucher Name, Code, Expiry Date and Initial Balance. See here for the Voucher Merge Tags you can add to Templates.